Digital Product Manager

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With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

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Job Summary

• The purpose for this role is to have a dedicated resource with the appropriate skills and knowledge to support the Head of digital commercialization in the management and development of new and existing channels and products.
• Provide information on competitor information, local pricing and local market potential
• Responsible for supporting the Head of digital commercialization in production and building of strategic partnerships and relationships that will give Absa a prominent brand name in the Market.
• Responsible for project/program manager with governance & control, change resourcing for the project/program and the provision of project/program reporting capability for channels and B2B digital products.
• Responsible for maintaining workflow, budget and planning standards.

Job Description

Key Responsibilities and Accountabilities

Control & Governance, Business Direction – 30%

• Ensures project/program manager produce, manage and control projects to Absa Africa standards and guidelines.
• Ensures review and escalation if required, of project/program Risks and Issues.
• Responsible for monitoring activities and ensure compliance with laid down Program standards and procedures.
• Responsible for assisting the Program Office Manager in undertaking Project Assurance/Health reviews on project/program manager.
• Provide feedback to BA on local competitor product activity
• Undertake local market research to provide management information
• Undertake legal and regulatory assessment as required
• Feedback suggestions for new channels and channel enhancements to BA, Local stakeholders
• Provide data for Local and Centre management information

Resource/Finance & Business Management – 50%

• Implement new channels into market by:
  • Engaging all stakeholders
  • Creating a steering committee
  • Building a business case
  • Complete all testing
  • Build detailed local implementation plan
  • Closely monitor local implementation
  • Provide cover for Head of Channels where necessary
  • Increase usage across all alternate channels
  • Complete competitor research
  • Apply pricing strategy to local pricing models and manage the publishing of pricing guides
  • Give necessary notices to local government/regulators and public of channel changes
  • Liaise with Local Operations Centre’s, regularly reviewing all operational standards for channel profitability, and identifying skills gaps.
  • Review and feedback into customer satisfaction surveys, responding to customer complaints.
  • Liaise with People Development and Sales Management functions to design and deliver appropriate training and give input into sales strategies.
  • Joint responsibility for the smooth running of the Channels Office.
  • Ensure that Benefits Realization is actively managed throughout the life of the project and post-project until the Benefits review has been completed.
  • Work with Head of digital commercialization to identify, quantify and document financial benefits to be achieved by the project for input into the business case.
  • Work with the Head of digital commercialization of deliverables that are internal to the Channel Office and agreed with the Head of digital commercialization.
  • Manage the change request process to ensure costs are correctly allocated from the budget or contingency
  • Obtain the necessary sign-off for change requests
  • Report to the Head of digital commercialization on the financial status of the project