Hywel Dda University Health Board
Digital Product Specialist
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Digital Product Specialist – Application Support Team
About the Role
An exciting opportunity has opened up to join the Application Support team as a Digital Product Specialist.
This role involves taking responsibility for a range of digital software applications across their entire lifecycle. Working collaboratively with Application Support Specialists, the successful candidate will deliver high-quality support and advice to users of critical digital systems within Hywel Dda University Health Board.
Ideal for a dynamic, reliable individual who can work independently or as part of a team, demonstrating strong written and verbal communication skills and the ability to meet deadlines.
Responsibilities
- Business Alignment & Promotion
- Assess and articulate the business benefits of the product, ensuring its requirements align with Hywel Dda University Health Board’s needs.
- Maintain an up-to-date technical understanding of the product.
- Actively promote the product’s value propositions and its implementation strategy.
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Technical Leadership & Incident Management
- Provide expert technical knowledge in product development and execution.
- Manage and coordinate system downtime across the Health Board, minimising disruption.
- Schedule and ensure timely software releases to maintain operations.
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Support & System Administration
- Oversee effective product usage, offering user support and specialist advice.
- Gather insights from users on requirements and workflow processes to shape product design, development, and deployment.
- Establish product-focused system administration procedures, setting policies and procedures.
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Training & System Operations
- Collaborate with colleagues to develop training materials and content.
- Maintain appropriate system configurations to ensure functionality and security.
- Lead and manage all aspects of product testing, including:
- Preparation of test plans and scripts.
- Coordination and supervision of testing exercises.
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Key Accountabilities
- Acting as the Health Board lead for this product, fostering strong links and integrations with other internal systems and specialists.
Additional Information
Hywel Dda University Health Board is a National Health Service (NHS) organisation serving Carmarthenshire, Ceredigion, Pembrokeshire and the surrounding bordering counties. With over 13,000 staff, the Health Board delivers a comprehensive range of healthcare services, including:
- Hospitals: Bronglais (Aberystwyth), Glangwili (Carmarthen), Prince Philip (Llanelli), Withybush (Haverfordwest).
- Community Hospitals and Integrated Care Centres, including digital mental health and learning disabilities services.
For more details or to arrange an informal visit, please contact:
Chris Haines Application Support Manager Email: chris.haines@wales.nhs.uk
Language Preference: The ability to speak Welsh is desirable, but English and/or Welsh-speaking candidates are equally welcome to apply.
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