Michael James Associates
Digital Project/Program Manager
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Digital Transformation Programme Manager – AI & Automation
Location: London / Hybrid
Lead the Future of Insurance Through AI & Digital Transformation
A leading insurance consultancy is seeking an experienced Digital Transformation Programme Manager to support a major AI and automation-led transformation programme within the insurance sector.
This is a high-profile opportunity for a programme delivery professional who understands the insurance industry and has experience delivering modern technology transformation initiatives, particularly across AI, automation, digital platforms, and operational change.
The successful candidate will play a key role in helping insurance organisations modernise legacy processes, implement innovative AI-enabled solutions, and deliver measurable improvements across underwriting, claims, and business operations.
The Opportunity
As Digital Transformation Programme Manager, you will sit at the centre of complex transformation initiatives, working across business, technology, and delivery teams to successfully implement AI and automation capabilities.
You will help bridge the gap between strategic vision and execution, ensuring emerging technologies are adopted effectively while managing the organisational change required to embed new ways of working.
This role requires someone who can confidently engage with senior stakeholders, understand complex insurance processes, and lead programmes that combine technology delivery with business transformation.
Key Responsibilities
- Lead the delivery of AI and automation-driven transformation programmes within insurance organisations.
- Manage end-to-end digital transformation initiatives from strategy through implementation.
- Work with business stakeholders to identify opportunities for automation, efficiency improvements, and enhanced customer outcomes.
- Support the implementation of AI-enabled solutions across insurance operations, underwriting, claims, and other business functions.
- Manage programme governance, reporting, risks, dependencies, and delivery milestones.
- Coordinate multiple workstreams across business teams, technology functions, and third-party vendors.
- Act as the link between senior stakeholders, technical teams, and operational users.
- Support the replacement, integration, or modernisation of legacy insurance platforms and processes.
- Drive adoption of new technologies through effective change management and stakeholder engagement.
- Ensure transformation initiatives deliver measurable business value.
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About You
We are looking for a programme delivery professional who combines strong insurance industry knowledge with experience delivering modern digital transformation initiatives.
You will be comfortable operating in complex environments and have a track record of successfully delivering programmes involving emerging technologies, automation, or significant operational change.
Essential Experience
- Proven experience delivering digital transformation programmes within insurance.
- Strong programme or project management background.
- Experience working across business and technology teams.
- Excellent stakeholder management skills with the ability to engage senior leadership.
- Experience delivering technology-enabled change within complex organisations.
- Understanding of insurance processes and operating models.
- Experience managing multiple workstreams and third-party delivery partners.
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Desirable Experience
- Experience delivering AI, Generative AI, or intelligent automation programmes.
- Exposure to RPA, workflow automation, or AI-enabled operational improvements.
- Experience modernising legacy insurance technology environments.
- Background across underwriting, claims, policy administration, or insurance operations.
- Experience within London Market, Lloyd’s, or commercial insurance.
- Consulting experience or experience working across multiple insurance clients.
Ideal Backgrounds
This role would suit professionals from backgrounds such as:
- Digital Transformation Manager
- Programme Manager
- Senior Project Manager
- AI Transformation Lead
- Automation Programme Manager
- Insurance Technology Consultant
- Digital Delivery Lead
- Business Transformation Manager
What’s on Offer
- Bonus and benefits package
- Hybrid working environment
- Opportunity to deliver cutting-edge AI and automation transformation programmes
- Exposure to some of the largest insurance organisations in the market
- Career progression within a leading insurance consultancy
This is an excellent opportunity for an experienced insurance transformation professional who wants to be at the forefront of AI adoption and digital innovation within the insurance industry.
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