Wolverine Worldwide
Digital Projects Coordinator - Sweaty Betty - 12M FTC
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Digital Projects Coordinator - Sweaty Betty - 12M FTC
Digital Projects Coordinator – Sweaty Betty
About Sweaty Betty
We burst onto the scene as the female-first activewear pioneers back in 1998. Since then, we’ve been on a global mission to empower women through fitness and beyond. By uniting a global community of women—our sisterhood, we encourage each other to embrace our bodies and everything they can do.
Our sisterhood treats every day like it’s made for moving, always pushing to do better—through responsibly sourced materials, our first-ever FemTech collection (supporting movement through menstruation, maternity, and menopause), and supporting girls from all backgrounds through our Sweaty Betty Foundation to get into sport.
This is an exciting 12-month Fixed-Term Contract opportunity to join us as a Digital Projects Coordinator—commitment to our mission? We’re all in.
Our Values
- WE REALLY CARE
- FIRST, BEST, BRAVEST
- OUR STRENGTH IS IN EACH OTHER
- STAND UP, SPEAK UP, SHOUT OUT
The Role
As Sweaty Betty expands globally, we’re looking for a highly organised and customer-focused Digital Projects Coordinator to join our growing Digital team.
You’ll play a key part in enhancing our international eCommerce experience, ensuring seamless and engaging customer journeys across every digital touchpoint. Working closely with cross-functional teams, you’ll use customer insights to identify opportunities, drive continuous improvement, and deliver best-in-class online experiences.
Thriving in a fast-paced environment, you’ll be proactive, collaborative, and passionate about creating exceptional digital experiences.
Key Responsibilities
- Collaborate with the Digital team on a range of projects, including:
- New system implementation and integrations
- New business projects
- Champion project-based tasks for the SB Digital team, particularly in:
- Integration and Modernisation
- PIM/DAM/Let’s Flo best practices (acting as an SME Partner with Digital Operations Coordinator)
- Product Data Enrichment
- Campaign launches (brand and trading initiatives)
- Serve as the owner of Voice of Customer (VoC) data, including:
- Reviewing all customer touchpoints (Reviews & Ratings, NPS, UGC)
- Working cross-functionally to identify, cascade, and resolve issues
- Oversee BazaarVoice onsite, ensuring monthly performance reports and optimisations to:
- Improve engagement rate scores
- Enhance product data quality
- Share customer sentiment with product teams
- Act as the SME for NPS onsite:
- Weekly tracking via Get Feedback
- Reporting to the business on customer feedback trends and issues
- Raising actionable tasks/tickets to drive continuous improvement in NPS and digital experience
- Own UGC strategy, implementing:
- Social Commerce & Recommendations
- Driving conversion rates and improving product data quality
- Develop strong cross-departmental relationships, particularly with:
- Support Office (Digital, Ecommerce, Analytics, Digital Product teams)
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Key Skills & Experience (Must Haves)
- Sharp analytical and questioning mindset with an exceptional attention to detail
- Proficiency in systems like:
- Salesforce Commerce Cloud, Akeneo, DAM (preferred)
- Advanced Excel skills (a must)
- Experience using customer insight tools:
- BazaarVoice, StoryStream, Chattermill, GetFeedback (preferred)
- Genuine interest in product data & customer insights, with a results-driven approach to improving processes
- Exceptionally organised and self-motivated, able to prioritise heavy workloads effectively in a fast-paced retail environment
- Proactive and solution-focused, with the initiative to develop and implement ideas
- Dynamic collaborator with excellent interpersonal skills
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The Company
Wolverine World Wide, Inc. (NYSE: WWW) is a global leader in footwear and apparel, driven by a mission to Make. Every Day. Better.
Founded in 1883, Wolverine owns iconic brands including:
- Sweaty Betty®
- Merrell®
- Saucony®
- Chaco®
- Hush Puppies®
- HYTEST®
- Bates®
Sold in 170 countries, Wolverine was named:
- Footwear News’ 2025 Company of the Year
- Forbes’ Best Employers for Women & Company Culture
- A Great Place To Work® certified
Our Commitment to DEI
We’re dedicated to creating an inclusive, equitable culture where people thrive as their authentic selves. This means:
- Celebrating diversity
- Amplifying underrepresented voices
- Driving long-term systemic change
- Prioritising learning, growth, and progression
Our DEI mission:
"To embed DEI at the heart of our business. To create belonging. To empower everyone to be their authentic best—and to commit to this through action, learning, and accountability." We acknowledge we’re on a journey, but we’re invested in being part of the solution.
Join Us!
If you’re enthusiastic, mission-aligned, and passionate about driving impact—we want you.
Apply Now *(Replace placeholder link with actual application raw)
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