Milton Keynes City Council
Digital Service Designer
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Digital Service Designer
Join our Digital Service Designer Role at Milton Keynes City Council
We’re recruiting a Digital Service Designer to join our Digital Services team at Milton Keynes City Council.
About the Role
Join our expanding team and be part of our investment in the future.
The Digital Services team designs, develops, supports, and maintains a variety of bespoke digital applications and processes for colleagues and residents across Milton Keynes. We focus on streamlining existing processes so that interacting with the Council is simpler for residents and easier for colleagues to manage inbound demand.
This role plays a key part in helping us deliver digital solutions that support over 200 Council services, contributing to making our city a better place to live.
You’ll work closely with colleagues across the Council and within Digital Services to:
- Understand business needs
- Turn them into clear, practical digital solutions
This is a rewarding role suited to someone with solid experience in business analysis who enjoys improving services through technology.
This role may be suitable for homeworking, following an assessment. Home-based roles require a minimum of one day per week working from the office or site.
We’re recruiting across several ICT roles into our expanding team at Milton Keynes City Council. This is an opportunity to join a team where your skills can make a real and lasting impact on the Council and the services we deliver.
Our teams:
- Keep critical systems running
- Protect data
- Design digital tools colleagues rely on daily
We’re looking for talented professionals across technical areas including:
- Infrastructure
- Cyber security
- Identity and access
- Endpoint engineering
- Digital service design
Interested? View more about the team and other roles available here.
Shape the Future of Digital Services
Want to discuss a role with a member of the team? Contact Jonathan Aquilina at Jonathan.Aquilina@milton-keynes.gov.uk.
Interviews: 28th–29th July 2026
Main Responsibilities
- Work with colleagues and customers to:
- Investigate, understand, and document digital business needs, problems, and situations
- Recommend the best way forward to support their ultimate goal
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Ensure:
- Business digital requirements are clearly defined and addressed
- Relevant technical solutions are identified and evaluated against local technical constraints, strategy, and standards
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Investigate:
- The current ‘as is’ processes and future ‘to be’ processes
- Possible solutions
- Areas for change including:
- Typical business scenarios
- Their triggers, goals, and alternative process flows
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Produce:
- Technical designs and specifications in line with:
- Financial feasibility
- Prototyping
- Test specifications
- User acceptance testing
- Business implementation planning
- User training
- Adherence to GDS and agile design principles and methodologies
- Technical designs and specifications in line with:
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Work closely with Software Developers on technical projects:
- Customer-facing role
- Ability to develop solutions
- Technical conversations
- Hybrid of all skills
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Develop solutions:
- Using the corporate low-code CRM platform
- Microsoft Power Platform as part of potential solutions
- Exploration of alternatives where necessary
Ideal Candidate
- Degree level education or equivalent qualification or relevant experience
- Knowledge of digital perspective in designing/delivering solutions for business issues
- Experience in prototyping, prototyping in code, and collaborating effectively with developers (desirable)
- Requirements analysis and solution specification
- Evidence of knowledge and experience in development methods and languages
- Proven technical change experience
Benefits
In addition to your salary, we offer a range of benefits, including:
Holiday Entitlements
- Most roles include 28 days annual leave per year, plus public (bank) holidays
- After five years: 32 days annual leave
- Holiday purchase scheme: Up to 5 additional days of leave available to purchase annually
Pensions
- Access to the national Local Government Pension Scheme (widely considered as one of the best available)
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Family-Friendly Policies
- Enhanced maternity, adoption, and paternity support
- Childcare subsidy
Additional Benefits
-
Award-winning employee benefits programme:
- Health cash plan
- Low-cost bike purchase scheme
- Discounts at high street retailers
- Money off entertainment and travel
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Salary sacrifice car scheme:
- Eligible employees can access low-cost leasing of electric and low-emission vehicles
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Blue Light Card:
- Employees in social care may qualify for an additional range of discounts from national retailers and local businesses
Working at the Council
For more on our benefits and why working at Milton Keynes City Council could be the right move, visit Working at the Council | Milton Keynes.
Note: Roles are designated "site based" (up to 2 days working from home) or "home based" (4 days working from home).
About the Organisation
Milton Keynes City Council is a large, modern, and financially stable employer with around 2,500 people.
Together we provide local residents and businesses with a variety of essential round-the-clock services, aiming to make our city a better place to live.
Our Commitments:
- We work hard due to high demands, like:
- Protecting children from harm
- Preventing homelessness
- Working for the city is rewarding—everyone has the opportunity to make a real difference.
Our Values:
- We are proud of our diversity and aim for a workforce reflecting the community.
- Everyone is welcome if they share our:
- Collaborative approach
- Respectful, focused culture
Training, Development & Opportunities:
- We offer great training and support
- The size and scale of the organisation create new opportunities for career growth.
For more details on what matters to us or how we do things, read:
What makes us Milton Keynes City Council (short booklet)
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