HSBC
Digital Solutions And Operations Manager, DSO Team, RBW
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Digital Solutions & Operations Manager, DSO Team, RBW
If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.
Our Retail Banking & Wealth business supports millions of individuals, families, business owners, investors, and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans, and mortgages, as well as savings, investments, insurance, and wealth management.
A rare opportunity has arisen in the Digital Solutions & Operations (DSO) team. As a growing part of Customer Channels & Distribution, it’s an exciting time to join and help deliver on one of the WPB UK key strategic priorities - "Delivering brilliant digital experiences".
This role presents the opportunity to work in a function that reflects our end-to-end accountability. The team’s responsibilities include driving change to those journey components that are non-digital in nature but connected to Digital services.
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A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.
In this role you will:
- Deliver change across core platforms (DCP/Digital Completion Platform and vDocs), implementing and maintaining customer-facing document upload journeys.
- Elicit and manage requirements from business areas, ensuring journeys meet accessibility, compliance, and governance standards.
- Lead end-to-end discovery through delivery, using customer/colleague insight and data to identify pain points, propose solutions, and articulate business value.
- Collaborate across operations, product, proposition, digital, pipeline/planning, and governance teams to optimise existing services and explore new ones.
- Proactively identify and drive enhancements, challenge inefficient policies/processes, build trusted relationships, and influence stakeholders (including senior leaders) to deliver sustainable improvements.
To be successful in this role you should meet the following requirements:
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- Ambitious, self-driven, and energised; able to work independently and take ownership.
- Strong understanding of UK RBW products and end-to-end processes across branch, telephone, and digital channels.
- Excellent communication and influencing skills; able to build relationships across teams and provide trusted counsel to senior leaders.
- Proven project delivery experience (HSBC project methodology desirable), including UAT planning and execution.
- Strong analytical and tooling capability: confident resolving defined problem statements and using Excel, PowerPoint, Jira, and Confluence.
This is a hybrid working role with the base location as either Birmingham, Leeds, Chester, Sheffield, London or Fareham.
If you are an HSBC Contractor and wish to apply to this role, click here.
To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click this link.
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