Benefact Group
Digital Strategy Manager
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Working hours: 35 hours per week, Monday to Friday
Duration: FTC 6 month
Location: Gloucester
Job Ref: 205232
About the role
Ecclesiastical Planning Services, who are proudly part of Benefact Group, are looking for a Digital Strategy Manager to join our Gloucester office.
As a Digital Strategy Manager you will define a clear, evidence-based digital strategy for our Funeral Director proposition, focused on assessing the value, role and future evolution of key digital technologies (including a consumer facing Buy Online journey and the Funeral Director Portal). The role will provide clear recommendations on “what next” to ensure digital capabilities remain competitive, effective and aligned to EPSL’s business model, partner needs and customer behaviour.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.
What you'll be doing
- Define and deliver a digital strategy aligned to business objectives, customer needs, market trends, and performance insights.
- Evaluate the effectiveness, adoption, and future direction of key digital platforms, including Buy Online (BOL) and the Funeral Director Portal.
- Recommend opportunities to enhance, simplify, or optimise digital products, identifying risks, inefficiencies, duplication, and cost-to-serve improvements.
- Benchmark competitor digital propositions and partner tools to identify opportunities for competitive advantage and differentiation.
- Develop and maintain a prioritised digital roadmap, sequencing initiatives based on strategic value, business impact, and feasibility.
- Build evidence-based business cases, quantifying revenue growth, efficiency gains, cost reduction, and return on investment.
- Define ownership and accountability models across technology, proposition, marketing, and digital capabilities, addressing governance gaps where required.
- Establish effective governance and prioritisation frameworks to support ongoing digital performance and decision-making.
- Present strategic insights and recommendations to executive stakeholders, enabling informed decision-making and investment choices.
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What you'll need to have
- Analytical & Commercial Acumen: Strong data interpretation and business case development.
- Platform & Journey Evaluation: Ability to assess effectiveness of digital journeys and tools.
- Competitor Insight: Experience benchmarking propositions and translating into strategy.
- Stakeholder Influence: Ability to engage and align senior stakeholders.
- Strategic Thinking: Ability to translate complex challenges into clear, actionable direction.
What makes you stand out
- Experience in FCA-regulated or financial services environments.
What we offer
- A competitive salary - let's discuss it
- Group Personal Pension - up to 12% employer contribution
- 28 days annual leave plus bank holidays, and a holiday buy and sell scheme
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
- £200 annual personal grant to a charity of your choice
- Employee Assistance Programme
- Access to virtual GP
- Enhanced maternity and paternity pay
Hear from the hiring manager
"This is an exciting opportunity to make a real impact on the future of a growing business. You'll have the chance to shape our digital direction, influence key strategic decisions and leave a lasting legacy through the roadmap you create. Working with a talented and supportive team, you'll bring fresh thinking and help define how we continue to evolve for our customers and partners."
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About us
Ecclesiastical Planning Services (EPS) work with a UK-wide network of funeral directors to provide pre-paid funeral plans. Our business is based on trust, so we focus on personal service, offering guidance and support to funeral directors and families when they need it most.
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.
*Directory of Social Change’s UK Guides to Company Giving 2017-26
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