KERNOW HEALTH
Digital Support Officer - Kernow Health CIC
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Summary
Job summary
We're looking for a motivated and customer-focused Digital Support Officer to join our Digital Team. You will provide first and second-line IT support across the organisation, helping ensure systems, devices, and infrastructure run smoothly to support frontline healthcare services. This is a varied and hands-on role where no two days are the same, perfect for someone who enjoys problem-solving and making a real impact.
Location: Cornwall (Hybrid based at Cudmore House with travel across sites)
Hours: Full-time (37.5 hours per week) Permanent
Main duties of the job
Key Responsibilities
- Deliver day-to-day technical support (in person, remote, and phone)
- Diagnose and resolve hardware, software, and network issues
- Install, configure, and maintain IT equipment (PCs, laptops, printers, mobile devices)
- Manage service desk tickets ensuring timely resolution and escalation where needed
- Support user onboarding and offboarding including accounts and access
- Assist with system updates, upgrades, and digital deployments
- Maintain IT asset records and documentation
- Provide basic user training and promote digital best practice
- Ensure compliance with data protection, cyber security, and IT policies
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About You
Essential:
- Experience in an IT or digital support role
- Strong troubleshooting and customer service skills
- Knowledge of networking fundamentals and device management
- Relevant IT qualifications or equivalent experience (such as CompTIA, Microsoft, ITIL)
- Understanding of remote access tools and IT systems
Desirable:
- Experience supporting clinical systems or Electronic Patient Records (EPR)
- A degree in a relevant subject
Working Pattern
Hybrid working with participation in a 7-day rota including approximately 50% weekend cover, with shifts between 8-12 hours.
About Us
Kernow Health CIC is a Community Interest Company supporting General Practice and delivering Primary Care Services at scale across Cornwall. Established in 2011 by a group of Cornwall practices, we deliver several NHS contracts, including:
- Cornwall 111 Integrated Urgent Care Service
- School Immunisation Programme
- Children’s Eating Disorder Service
- Cornwall Primary Care Training Hub
- Special Allocation Scheme
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All profits are reinvested to benefit primary care across Cornwall, supporting sustainable and locally responsive healthcare.
Why Join Us?
- Access to NHS Pension Scheme
- Competitive annual leave with buy/sell options
- Competitive sickness, maternity, and paternity provisions
- Employee benefits programme via Vivup
- Access to training and professional development through the Cornwall Primary Care Training Hub
Please note, we reserve the right to close the advert early should there be a significantly high level of applications.
We recognise that AI is becoming part of daily life, and you may choose to use it to help prepare your application. We welcome innovation but ask that anything you submit reflects your own abilities, experience, and voice. AI can support how you describe your skills and experience, but it should never replace your own words as we want to get to know you.
If you’re passionate about IT support and want to make a difference in healthcare, we'd love to hear from you.
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