Digital Support Technician Apprentice

The Digital Support Technician apprentice will work with the Trust’s ICT team to support the delivery of a high-quality, customer-focused service to all trust stakeholders. As a Digital Support Technician, you will be working alongside and have the opportunity to learn from our team of experienced IT support engineers.

Wage

• £12,480 for your first year, then could increase depending on your age
• National Minimum Wage rate for apprentices
• Minimum wage rates (opens in new tab)

Training Course

• Digital support technician (level 3)

Hours

• Ideally 9.00am - 3.00pm (6 hours a day) Days to be confirmed. 38 working weeks a year.
• 30 hours a week

Start Date

• Thursday 1 October 2026

Duration

• 1 year 6 months

Positions Available

• 1

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What You'll Do at Work

The Digital Support Technician will:

• Assist in the operation of the Trust Helpdesk service and ticket queue, ensuring the timely response and resolution of support jobs
• This will include responding to support requests via phone, electronically, and in-person
• Assist to deploy, support, and maintain the full life cycle of the Trust’s hardware including Windows Laptops, iPads, and Chromebooks. This will include arranging and liaising with repair agents and 3rd parties for equipment repairs
• Liaise with the Trust reprographics provider(s) to arrange repairs for school printers
• Work with the Trust ICT Manager and schools to encourage the effective use of IT throughout the Trust
• Contribute to general housekeeping duties within the Trust ICT team

Where You'll Work

1 North Crofty
Tolvaddon Energy Park, Tolvaddon
Camborne
TR14 0HX

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Provider

• CORNWALL COLLEGE

Training Course

• Digital support technician (level 3)

What You'll Learn

Course Contents

• Use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• Apply information security principles, for example: information transfer, deletion, storage, usage, and communications that may include using mobile devices.
• Provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols.
• Operate digital information systems, for example:
  • Management
  • Finance
  • Human Resources
  • Bespoke departmental or organisational systems or databases.
• Communicate effectively through a variety of different channels using terminology appropriate to the audience.
• Use digital resources to extend own knowledge and skills relevant to their role.
• Risk assess the organisational impact of decisions that they take.
• Use digital systems to identify productivity and performance improvements.
• Use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• Maintain system security in line with organisational policies.
• Support digital operations or digital change and transformation activities.
• Investigate application problems and enable resolution to maintain productivity and improve quality of service.
• Coach and guide stakeholders to develop their applications skills to use digital systems effectively.
• Monitor data to analyse systems use and provide insights to recommend use or applications developments.
• Support customers in the use of information, products, and services through digital channels.
• Diagnose technical problems by identifying and applying tools and techniques to undertake fault finding, recording, and rectification.
• Maintain end-user systems physically or remotely. For example: software, hardware, or operating systems.
• Provide and direct end-users to tools and resources to help them to resolve their digital problems.
• Use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• Apply information security principles, for example: information transfer, deletion, storage, usage, and communications that may include using mobile devices.
• Provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols.
• Operate digital information systems, for example:
  • Management
  • Finance
  • Human Resources
  • Bespoke departmental or organisational systems or databases.
• Communicate effectively through a variety of different channels using terminology appropriate to the audience.
• Use digital resources to extend own knowledge and skills relevant to their role.
• Risk assess the organisational impact of decisions that they take.
• Use digital systems to identify productivity and performance improvements.
• Use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• Maintain system security in line with organisational policies.