University Hospital Southampton NHS FT
Digital Support Worker

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Job Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
Main duties of the job
The Hepatology Team at UHS are recruiting a full time substantive Band 4 Digital Support Worker. The post involves working with the digital platform My Medical Record to monitor patients with liver disease and their surveillance so as to promote patient engagement and safe and timely care. You will work alongside another Digital Support Worker and be part of the Hepatology Multi Disciplinary team. Please read the JD and PS for the necessary skills required for this role.
Working for our organisation
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
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At UHS, we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Detailed Job Description And Main Responsibilities
The successful candidate will have excellent organisational skills alongside a background of Administration skills and relevant IT experience.
Person specification
Qualifications, Knowledge And Experience


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Essential criteria
- NVQ or apprenticeship Level 3 in Health
- Numeracy skills and Literacy skills at level 2 (or equivalent)
- Proficient in use of Hospital systems
- Proven experience in a caring role
- Understanding of acute hospital environment and the role of SHCA
- Previous experience of working with the general public
- Ability to communicate with wide range of people
- Ability to work under own initiative and prioritise workload
- Ability to adjust to pressures of job
- Willingness to undertake further training
- Strong interest in digital/IT
- Experience of dealing with non-routine and complex problems, able to progress chase
- Interest in new ways of working and supporting clinical teams during periods of change
- Be able to take instruction / directions
- Aware of personal limitations
- Flexibility and adaptable to shift/work patterns
Desirable criteria
- Experienced and competent in additional clinical skills, as per job description
- Previous HCA experience
- Experience working with diverse audiences (e.g. volunteers, patients and/or community groups)
Trust Values
Essential criteria
- Patients First
- Always Improving
- Working Together
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