Safehinge Primera
Digital Systems Engineer
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Digital Systems Engineer
Location
Glasgow (Hybrid – 3 days in office) Department: IT / Quality
About Safehinge Primera
At Safehinge Primera, our mission is simple:
- Together we design for good.
- We help protect people through vulnerable times.
- We envisaged, design, and deliver innovative products, dramatically improving lives in demanding environments such as schools, hospitals, and mental health facilities. Our designs make a positive difference.
Our portfolio includes award-winning lifesaving products, primarily for education, mental health, and high-risk facilities. Solving global suicide risks in mental health settings with unparalleled solutions, we prioritise impact.
Over the past three years, we have grown significantly, aiming for £30m in global revenue within the next three years. We do this through profitable growth, supported by a culture of collaboration, listening, and mutual understanding.
Role Summary
The Digital Systems Engineer will:
- Own and support core business platforms, including Odoo Enterprise and Microsoft 365 Business Premium.
- Provide day-to-day accountability for systems, delivering real-world impact across all internal customers.
- Work closely with the Information Security Engineer in governance and security.
- Support a hybrid of core, on-premises, and cloud environments.
Key Responsibilities
ERP & Business Systems Ownership
- Administer, optimise, and support the ERP platform, ensuring core business processes run smoothly.
- Oversee configuration, data integrity, permission management, and change control within Odoo.
- Collaborate with external implementation partners for technical input where needed.
- Drive upgrades, testing, and continuous improvement in functionality and usability.
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Microsoft 365 & Workplace Technology
- Manage Microsoft 365 Business Premium (SharePoint, Exchange, Teams, Intune).
- Handle user onboarding/offboarding and enforce access controls.
- Ensure seamless collaboration, document management, and connectivity for remote/hybrid users.
IT Operations & Infrastructure
- Support endpoints, laptops, printers, networks, NAS devices, and Ubiquiti infrastructure.
- Deliver Tier 2/3 IT support, resolving critical technical issues.
- Coordinate backup, disaster recovery, and system restore tests to maintain uptime.
Automation, Reporting & Improvement
- Automate workflows via Power Automate and related tools.
- Develop and maintain Power BI reports and data flows.
- Work directly with business users to identify and implement practical improvements.
Governance & Documentation
- Own and update standard operating procedures (SOPs), documentation, and runbooks. -Manage relationships with the managed service provider, including quarterly reviews. -Ensure systems meet ISO9001 (Quality) and ISO27001 (Information Security) compliance standards.
Requirements
Applicants should bring:
- ERP ownership experience (Odoo or similar) for data, configuration, and change control — including external partner collaboration.
- Hands-on Microsoft 365 administration skills, including SharePoint, Exchange, Teams, and Intune.
- Hybrid-environment expertise (on-premises + cloud).
- Strong troubleshooting skills for applications, endpoints, and infrastructure.
- Comfort in an SME context, with autonomy, accountability, and fast-paced decision-making.
- A degree in IT, Computer Science, Information Systems, or equivalent practical experience.
- ERP experience (implementation, upgrade, or migrations).
- Automation/scripting knowledge — ideally with Power Platform (Power Automate, Power BI).
- Respected experience in ISO9001 and ISO27001 environments.
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Benefits
- Competitive salary up to £50,000/year.
- Profit share (discretionary).
- Annual leave (increases with service length).
- EV/Cycle-to-Work schemes.
- Employee Assistance Programme.
- Enhanced parental pay and sick pay.
- Peer recognition programme.
- Discounted gift cards.
- Opportunities for career progression within a dynamic, growing company.
Additional Notes:
- Full-time, permanent position.
- Occasional customer-site travel may be required.
- Responsibilities may evolve as the company scales.
Our Culture
At Safehinge Primera, we value collaboration, listening, and growth. We welcome diverse backgrounds, skills, and perspectives to create an inclusive and empowering workplace where everyone can thrive.
Application Deadline: 12th June 2026
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