Eakin Healthcare
Digital Systems Engineer
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Digital Systems Engineer
At Eakin Healthcare, we put patients at the heart of everything we do. We are a family-owned global medical device company with a proud heritage of innovation and care. We deliver innovative solutions across Ostomy, Respiratory, and Surgical therapies, along with our Respond home delivery service.
Founded over 50 years ago, we now have a team of over 700 dedicated people across:
- Three UK manufacturing sites
- 12 international sales and distribution centres
- Export to over 60 countries
We’ve been recognised as a Great Place to Work®, named among the Best Workplaces in Healthcare and Best Workplaces for Women.
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Why Join Us?
We’re good at what we do—join us and benefit from:
- Blended working
- Bonus
- 25 days holiday (plus bank holidays, rising to 28 days)
- Option to buy holiday days
- Wellbeing Programme
- Health Cash Plan
- Pension
- Life Assurance
- Enhanced Maternity/Paternity
- Cycle to Work Scheme
- Referral Scheme
- Long Service Awards
- Free Parking
About the Role
The Digital Systems Engineer is a senior technical role within the Digital Systems function, acting as a primary 3rd line escalation point for the Solutions Desk and a key contributor to the continuous improvement, resilience, and security of Eakin’s digital systems.
The role focuses on:
- Resolving complex incidents
- Improving service reliability
- Ensuring security, compliance, and operational excellence are embedded across all systems and processes
You’ll work across on-premise, cloud, and hybrid environments, supporting over 900 users across multiple UK and international locations.
In addition to operational support, the role actively contributes to:
- Service optimisation
- Automation and standardisation
- Technical delivery of Digital Systems initiatives Collaborating closely with the Head of Digital Systems to align systems with business and regulatory requirements.
Key Responsibilities
Solutions Desk Escalation & Operational Excellence
- Act as a 3rd line escalation point for complex, high-impact incidents raised by the Solutions Desk
- Lead root cause analysis and permanent resolution of recurring or systemic issues
- Provide technical guidance and mentoring to 1st and 2nd line teams to improve first-time fix rates and service maturity
- Provide 1st/2nd line cover when required (e.g., leave cover, major incidents, or project transitions)
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Digital Systems & Infrastructure Management
- Administer, maintain, and optimise digital systems across hybrid environments
- Support and improve Microsoft Azure & 365 services, including:
- Entra ID
- Intune
- Exchange
- Teams
- SharePoint
- Security and compliance tooling
- Manage patching, configuration, and lifecycle activities to ensure availability, performance, and compliance
- Maintain accurate technical documentation and system configuration records
Security by Design
- Embed security into all systems, changes, and improvement initiatives
- Monitor, investigate, and respond to alerts from infrastructure and security monitoring platforms
- Identify vulnerabilities and reduce attack surfaces
- Escalate risks appropriately to the Head of Digital Systems
- Stay abreast of emerging security threats and best practices in healthcare and regulated environments
Continuous Improvement & Change
- Proactively identify opportunities to improve:
- System stability
- Performance
- Automation
- User experience
- Support planning and delivery of infrastructure, security, and digital transformation initiatives
- Contribute to:
- Standardisation efforts
- Service improvement plans
- Technical roadmaps aligned with Digital Systems strategy
- Facilitate rollouts of new systems and upgrades, prioritising operational readiness and security
Support & Collaboration
- Provide on-site and remote support for:
- Servers
- Networking equipment
- End-user devices
- Peripherals
- Support current and future business applications, including ERP systems
- Deliver knowledge-sharing and training to IT colleagues and business users
Other Duties
- Comply with:
- Equal Opportunities policy
- Dignity at Work policy
- Health and Safety policy
- Contribute to company Quality and Environmental policies
- Undertake additional duties as reasonably required
What We’re Looking For
Essential Requirements
- Industry-recognised qualification in infrastructure or networking (e.g., Microsoft, Cisco, or equivalent)
- Minimum 5 years’ experience in a 3rd line support or senior systems role
- Strong experience with:
- Windows Server (2016+)
- Azure (cloud & local environments)
- VMware
- Strong networking knowledge, including:
- TCP/IP
- VPNs
- Modern network architectures
- Advanced administration of:
- Microsoft Azure
- Azure AD (entra ID)
- Microsoft 365
- Hybrid identity environments
- Experience with security and infrastructure monitoring platforms and alert response
- Proven ability to troubleshoot complex infrastructure, identity, and application issues
- Strong:
- Documentation
- Communication
- Stakeholder engagement skills
- Ability to:
- Work independently
- Prioritise effectively
- Maintain attention to detail
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Desirable Skills/Experience
- ITIL Foundation (or equivalent service management experience)
- PowerShell or scripting/automation experience
- Experience with ERP systems (e.g., Sage X3)
- SharePoint administration and site development
- SQL Server querying or administration experience
Key Working Relationships
Internal
- Head of Digital Systems
- Digital Systems Operations Manager
- Digital Systems Security Engineer
- Solutions Desk Team
External
- IT suppliers
- Vendors and support partners
Additional Information
- Willingness to travel to Group sites as required
- Reports to the Head of Digital Systems
- Occasional out-of-hours and weekend work for:
- CI (continuous improvement) initiatives
- Maintenance
Competencies
- Tech Savvy: Anticipating and adopting innovations in business-building digital and technology applications.
- Manages Complexity: Making sense of complex problems to solve them effectively.
- Decision Quality: Making good, timely decisions to push the organisation forward.
- Optimises Work Processes: Streamlining processes with a focus on continuous improvement.
- Ensures Accountability: Holding self and others accountable for commitments.
- Collaborates: Building partnerships and aligning teams to meet objectives.
- Communicates Effectively: Tailoring communication to diverse audiences.
- Nimble Learning: Actively learning through experimentation, using both successes and failures.
The closing date for applications is: 7 July 2026 Note: If applications are high-volume, the role may close earlier.
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