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Digital Systems & Operations Executive
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Digital Systems & Operations Executive đź“Ť London | Hybrid (2 days in the office)
Are you passionate about creating efficient systems, improving processes and helping people get the best from technology?
We are partnering with a fast-growing luxury business to find a Digital Systems & Operations Executive. This is a varied role that sits at the heart of the business, supporting digital systems, user access, CRM, IT coordination and process improvement.
You will work closely with the CRM & Data Manager to ensure the company's digital tools are secure, well documented, easy to use and ready to scale as the business grows.
The role You'll be responsible for:
- Managing user access, permissions and system administration across key business platforms.
- Coordinating onboarding and offboarding, ensuring colleagues have the right systems, hardware and access from day one.
- Acting as the link between the business and external IT and cybersecurity providers.
- Supporting CRM administration, data quality and reporting requests.
- Maintaining documentation, knowledge bases and internal training resources.
- Coordinating hardware, software and company asset management.
- Supporting technology projects, automation initiatives and continuous process improvements.
- Helping drive better system adoption, security and operational efficiency across the business.
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About you You'll ideally have experience in digital operations, business operations, systems administration, CRM support or SaaS operations.
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You will be:
- Highly organised with excellent attention to detail.
- Comfortable working across multiple software platforms.
- Confident managing user access, permissions and onboarding processes.
- A natural problem solver who enjoys improving systems and processes.
- Experienced working with external IT providers and software suppliers.
- An excellent communicator who can explain technical concepts clearly.
- Curious about AI, automation and technology, with a genuine interest in using new tools to improve the way people work.
This is an excellent opportunity to join a collaborative, entrepreneurial business where you will play a key role in shaping internal systems, improving efficiencies and supporting future growth.
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