Platform & LMS Management

• Manage and maintain the ERA Academy LMS (iSpring), including course uploads, user management, and reporting
• Build and update eLearning content using Easygenerator
• Create step-by-step how-to guides using Scribe to support franchisee self-sufficiency
• Keep training materials accurate and up to date as systems evolve

Data & Reporting

• Track training completion, engagement, and outcomes across the franchisee network
• Produce clear, accurate reports for internal stakeholders using Excel and LMS data
• Identify gaps in training coverage and recommend solutions

Stakeholder Collaboration

• Liaise between technical teams (IT, product) and training audiences to ensure content is accurate and accessible
• Support the Head of Academy and collaborate across departments to contribute to L&D strategy and business-wide projects as required
• Travel within the UK and internationally as required - including attendance at ERA conferences and country-level meetings to support platform rollouts (a few times per year)

What We’re Looking For

Essential

• Experience delivering virtual training or digital learning in a business environment
• Strong analytical mindset - comfortable working with data, spreadsheets, and drawing insight from numbers
• Ability to translate technical information into clear, non-technical language
• Excellent communicator - able to explain things simply and clearly to audiences with varying levels of English fluency, without losing accuracy or tone
• Organised and self-directed, able to manage multiple workstreams without close supervision
• A genuine team player - someone who is happy to muck in, cover for colleagues, and put the team’s needs ahead of a rigid job description
• Proficient in Excel (data analysis, not just formatting)

Desirable

• Experience with an LMS platform (iSpring experience a plus)
• Experience in data and statistical analysis
• Familiarity with eLearning authoring tools (Easygenerator or similar)
• Experience using Scribe or similar tools to create process guides and how-tos
• Project management experience or exposure
• Experience in a franchise, consultancy, or multi-site business environment
• Background in supporting software rollouts or system implementation training
• A training qualification (such as AET/PTLLS or equivalent) or a relevant degree

Why Join Us

ERA Group is a global consultancy franchise business operating across multiple continents, working with senior business owners and decision-makers to reduce costs and improve supplier performance. It is a white-collar, intellectually stimulating environment - and the franchise model means no two days, clients, or conversations are quite the same.

This role sits within a small, close-knit Academy team with a strong collaborative culture. People here are invested in the work and in each other - they share the load, cover when it matters, and hold themselves to a high standard. It is the kind of team where the dynamic makes a genuine difference to how you experience the role, there are also opportunities to work from home.

For the right person, this is also a real opportunity to grow. ERA is a complex, multi-faceted business with a global network - which means exposure to a huge variety of people, systems, and challenges. If you are looking for a role where you can bring existing skills into a new context and develop quickly, there is genuine scope to do that here.