Barclays
Digital Workplace Product Lead
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Digital Workplace Product Lead
Digital Workplace Product Lead
Purpose of the Role
To collaborate with product owners and other technical teams involved in the product development process, leveraging deep knowledge of the bank’s technologies to enact the vision defined in the product roadmap.
Accountabilities
- Provide subject matter expertise to bridge collaboration between product owners and technical teams.
- Support the development and implementation of product strategy and vision defined in the product roadmap, communicating with stakeholders and the development team.
- Partner with internal stakeholders to gather and prioritise product requirements based on business value and feasibility, ensuring clarity, measurability, and security.
- Create assessments to ensure continuous testing and improvement of product quality and performance.
- Monitor product performance, identifying opportunities to meet the bank's performance standards and drive optimisation.
- Maintain awareness of the latest industry technology trends, evaluating and adopting innovations to improve product development and delivery.
Vice President Expectations
- Strategy & requirements: Contribute or set strategy, drive requirements, and deliver recommendations for change.
- Resources & governance: Manage budgets, policies, and ensure alignment with corporate requirements.
- Team management (if applicable): Define roles, plan for departmental growth, conduct performance reviews, manage pay decisions, and lead specialists.
- Leadership behaviours (LEAD):
- Listen & be authentic (L)
- Energise & inspire (E)
- Align across the enterprise (A)
- Develop others (D)
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For individual contributors:
- Serve as a subject matter expert in your discipline.
- Lead collaborative, multi-year assignments and guide team members.
- Mentor less experienced specialists and influence strategic decisions.
- Analyse complex problems and develop innovative, data-driven solutions.
Role-Specific Responsibilities
Digital Workplace Product Lead Own the Digital Workplace platform, ensuring colleagues have the tools, services, and user experience needed to operate effectively from Day 0.
Critical Objectives:
- Ensure the Digital Workplace is simple, scalable, and automation-led, supporting growth without a traditional IT model.
- Spearhead migration, adoption, and strategy for Microsoft 365 (M365) → Google Workspace.
- Leverage user experience, employee journey insights, and AI-enabled self-service solutions.
Key Requirements
Essential Experience:
- Ownership and management of EUC (End-User Compute), collaboration tools (e.g., Microsoft Teams, Google Workspace, Slack, Service Portal).
- Experience defining product strategy, roadmaps, migration plans, and adoption frameworks.
- Proficiency in user experience (UX) design, employee journey mapping, and AI-driven self-service transformation.
- Proven ability to lead cross-functional teams.
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Highly Valued Skills:
- Experience in greenfield or transformation environments.
- Exposure to EUC environments in financial services regulation, particularly in payments.
- Ability to drives adoption via analytics, feedback loops, and continuous improvement.
Success & Assessments:
- Compliance with risk and controls, change management, business acumen, and strategic thinking.
- Proficient in digital and technology fundamentals, alongside job-specific technical skills.
Role Location & Working Pattern
Working location: London (with offices at 1 Churchill Place and 7 Westferry Circus). Expected work model: Hybrid (3 days on-site, remote flexibility). Occasional on-call weekends/evenings (rotation basis).
About Barclaycard Payments (BPL)
- Barclays’ payments acceptance business supports critical UK economic infrastructure, processing billions in payments annually for businesses (domestic & international).
- Under a long-term alliance with Brookfield Asset Management, Barclays is transforming the business:
- Expansion of services and client experience enhancement.
- Strategic partnership to ensure long-term growth via innovation.
- £400M investment over three years, with performance-linked incentives ensuring alignment between partners.
- Sole 10-year provider of Barclays’ payments acceptance services.
Learn more at Barclays.com.
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