Barclays
Digital Workplace Product Lead - Barclaycard Payments
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Digital Workplace Product Lead - Barclaycard Payments
Digital Workplace Product Lead
Own the Digital Workplace platform as a product, providing tools, services, and user experience that enable colleagues to operate effectively from Day 0. The role ensures the workplace environment is simple, scalable, and automation-led, supporting rapid organisational growth without building a traditional, high-touch IT model.
Accountabilities
- Collaborate with product owners and technical teams to enact the vision defined in the product roadmap, leveraging the bank’s technologies.
- Provide subject matter expertise to support collaboration between product owners and technical teams.
- Develop and implement product strategy and vision, communicating this with stakeholders and the development team.
- Gather and prioritise product requirements and features with internal stakeholders, based on business value, feasibility, measurability, and security.
- Oversee assessments, testing, and continuous improvement to ensure high product quality and performance.
- Monitor product performance to identify opportunities for optimisation that align with the bank’s standards.
- Stay updated with latest industry technology trends to adopt improvements for product development and delivery.
Vice President Expectations
Strategic Leadership
- Contribute to or set strategy, drive requirements, and recommend changes.
- Plan resources, budgets, and policies; manage and improve processes.
- Deliver continuous enhancements and escalate policy breaches.
Team Management (if applicable)
Define job roles, plan departmental operations, and counsel employees on performance.
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If a People Leader, demonstrate LEAD behaviours:
- L (Listen & be authentic)
- E (Energise & inspire)
- A (Align across the enterprise)
- D (Develop others)
For individual contributors:
- Act as a subject matter expert and guide technical direction.
- Lead multi-year projects, train junior specialists, and provide strategic insights.
- Influence cross-functional teams to support long-term business objectives.
Behavioral & Commercial Responsibilities
- Influence & Advise:
- Advise stakeholders (functional leadership, senior management) on functional and cross-functional impact.
- Risk & Controls:
- Manage and mitigate risks, collaborating with governance and compliance teams.
- Ensure risk and controls alignment with team operations.
- Business Alignment:
- Maintain a deep understanding of organisational functions to drive business goals.
- Analyse complex alternatives, interpret risks, and develop innovative solutions.
- Stakeholder Relations:
- Build and maintain trusting partnerships with internal and external stakeholders to achieve key objectives.
- Use influencing, negotiating, and networking skills effectively.
Experience & Skills
Essential
- Ownership of digital workplace products (EUC, Collaboration Tools – Google Workspace, Slack, Service Portal).
- Experience with product strategy, roadmap, migration, and user adoption, particularly from M365 to Google Workspace.
- Understanding of user experience (UX), employee journeys, and AI-driven self-service solutions.
- Ability to lead teams and drive organisational change.
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Highly Valued
- Greenfield or transformation environments, preferable in regulated financial services.
- EUC environments in regulated financial services.
- Knowledge of data analytics, employee feedback loops, and continuous optimisation.
Assessment Criteria
The candidate will be assessed on:
- Risk & Controls
- Change & Transformation
- Business Acumen & Strategic Thinking
- Digital & Technology Leadership
- Technical Proficiency in digital workspace solutions.
Location & Working Arrangement
- Based in London, primarily at 1 Churchill Place and 7 Westferry Circus (Barclays Payments Location).
- Hybrid model (3 days office-based, remainder remote).
- On-call & emergency availability expected (occasional weekend/evening work).
About Barclays Payments)
Barclays’ payments acceptance business provides critical infrastructure, processing billions in transactions annually for businesses and corporates. A new venture after the 2025 partnership with Brookfield Asset Management—enabling growth, innovation, and expanded services. Barclays is investing ~£400m in the initiative, including performance-linked incentives for alignment between partners.
Brand: The new entity brand is Barclaycard Payments (BPL) and operates independently for at least 10 years.
Core Values & Expectations
- Adhere to Barclays’ values (Respect, Integrity, Service, Excellence, Stewardship) and mindset (Empower, Challenge, Drive).
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