Barclays
Digital Workplace Product Lead - Barclaycard Payments
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Digital Workplace Product Lead - Barclaycard Payments
Digital Workplace Product Lead
Purpose of the Role
To collaborate with product owners and other technical teams involved in the product development process and utilise their knowledge of the bank’s technologies to enact the vision defined in the product roadmap.
Accountabilities
Collaborative Product Strategy Support
- Provide subject matter expertise to support collaboration between product owners and technical team development.
- Support the development and implementation of:
- Product strategy
- Product vision (as defined in the product roadmap)
- Effectively communicate priorities to relevant stakeholders and development teams.
Feature and Requirements Management
- Collaborate with internal stakeholders to:
- Gather requirements
- Prioritise features based on business value, feasibility
- Ensure outputs are well-defined, measurable, and secure.
Quality and Performance Monitoring
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Develop and implement continuous testing and improvement frameworks to optimise:
- Product quality
- Performance
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Monitor product performance to:
- Identify opportunities for optimisation
- Meet bank performance standards
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Stay updated on industry technology trends and ensure adoption of innovative approaches for: Digital workplace product lead role
Vice President (VP) Expectations
- Must contribute to setting strategy, driving requirements, and recommending changes.
- Responsible for:
- Planning resources, budgets, policies
- Managing and maintaining policies/procedures
- Ensuring continuous improvements and escalating breaches
- If managing a team:
- Defining job roles and responsibilities
- Aligning department operations with future needs
- Counselling employees on performance
- Contributing to pay decisions and changes
- Leading specialists to influence department operations
- Balancing short- and long-term goals with corporate requirements
Leadership Behaviours (LEAD Framework)
For roles with leadership responsibilities, the following behaviours are expected:
- L (Listen & Be Authentic)
- E (Energise & Inspire)
- A (Align Across the Enterprise)
- D (Develop Others)
For Individual Contributors
- Become a subject matter expert in their discipline.
- Lead collaborative, multi-year assignments.
- Guide team members through structured projects.
- Determine the need for additional specialisations to complete projects.
- Train, guide, and coach less experienced specialists.
- Provide critical information for long-term profit, organisational risk, and strategic decisions.
Key Responsibilities Beyond the VP Domain
-
Advise key stakeholders (functional leadership, senior management) on:
- Functional/cross-functional impacts and alignment.
-
Manage and mitigate risks through comprehensive assessments to support:
- Control & governance agendas
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Strategic Focus
-
Demonstrate leadership and accountability for:
- Managing risk
- Strengthening controls associated with team outputs
-
Analytical & Problem-Solving Skills:
- Create solutions through sophisticated analytical thought.
- Compare and evaluate complex alternatives.
- In-depth analysis with interpretative thinking to:
- Define problems
- Develop innovative solutions
-
Integrate research outcomes into problem-solving processes.
Stakeholder Engagement
- Build and maintain trusting relationships with internal and external stakeholders.
- Use influencing and negotiation skills to achieve key business objectives.
Barclays’ Commitment & Culture
Successful employees must embody the following:
-
Barclays Values (Referenced as a "moral compass"):
- Respect
- Integrity
- Service
- Excellence
- Stewardship
-
Barclays Mindset (Operating Manual): Empower, Challenge, Drive
Role-Specific: Digital Workplace Product Lead (LCAG)
Core Responsibilities
- Present ownership responsibilities over the Digital Workplace platform as a strategic product, including delivering tools, services, and user experiences.
- Ensure a simple, scalable, and automation-led workspace environment aligned with rapid organisation growth.
- Avoid building a high-touch traditional IT model to enable effective operations from the first day.
Required Experience
-
Ownership over digital workplace products (EUC or End-User Compute), especially:
- Collaboration tools like Google Workspace, Slack, etc.
- Service Portals for adoption frameworks.
- Migration and adoption from Microsoft 365 to Google Workspace.
-
Experience with one or more of the following:
- Defining product strategy, roadmap.
- Complex cross-functional and migration projects.
- Impactful focus areas: AI-enabled self-service, employee journeys, user experience (UX) considerations.
-
Background leading cross-functional teams or executing transformational programs within fintech industries.
Other Highly Valued Cross-Functional Skills
- Experience in greenfield transformation environments or new business development settings.
- Extensive experience with will regime or compliance/controls considerations in EUC implementations within financial institutions.
- Data-driven adoption & operational excellence bundled with improved qualitative methods like:
- Usage analytics
- Digital customer journey analytics.
- Feedback loops tied to automation and productivity improvement rounds.
Location and Working Arrangements
-
Based in: London
- Office locations:
- 1 Churchill Place
- 7 Westferry Circus (New BPL Office)
- Office locations:
-
Hybrid Working Policy: Requires three days per week dedicated on-site presence.
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Daily Operations: Mandating an on-call structure.
Business Context Overview
Barclays’ Payments Acceptance operations provide vital economic infrastructure for the UK.
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- Processes billions of pounds annually for:
- Small businesses
- Domestic & international corporate clients.
Related Announcement
- In April 2025, Barclays partnered with Brookfield Asset Management to grow and transform the payments acceptance business.
- Broaden services offered.
- Enhance the experience for existing and prospective clients.
Collaboration and Business Growth
- Aimed to create an innovative environment powered by:
- Barclays’ existing UK payments expertise.
- Brookfield’s global knowledge in:
- Technology strategies.
- Operational transformations.
- Capital-friendly corporate acquisitions (carve-outs).
Transformation Objectives
An establishment of a standalone entity will occur over time, under the Barclaycard Payments (BPL) brand for: Minimum 10-years as Barclays’ ruling payments acceptance solutions for clients.
-
Investment Commitment from Barclays:
- Plans to invest around £400 million, primarily within the initial period (first three years).
- Performance-driven incentives tied to alignment goals.
- Long-term transformation commitment ensured through collaboration.
-
Exciting Career Path:
-
Barclays and Brookfield to provide practical governance, scalable infrastructure, and services to safeguard the company’s role as the UK’s leading payments acceptance provider.
Company Culture and Values
Barclays Work Experience
Reflects the unique quality we offer at Barclays, driven by:
-
Cultural Environment:
- Culture: Respect, Integrity, Service, Excellence, Stewardship (Our "moral compass").
- Mindset decisions:
- Empower by impacting teams through contributions.
- Challenge quadratic thinking to enhance collective innovation.
- Support communal growth in partnering on significant projects.
- Operating manual values:
- Balanced culture with formal frameworks like strategic recognitions programs.
- Sustainability initiatives integrated into operations and partners.
-
Employee Values:
- Self-Disciplined: Demonstrated focus.
- Collaborative Mindset: Aiming to make strategic improvements and contributing beyond personal roles.
- Trusting: Grounded decisions steered by ethical standards (lowly communist but realistic about accountability).
- Commitment to morph and employ constructive growth within company testimonials. Formerly named “#1 Top Workplace Assessment” in regional work studies.
Barclays values dynamic contributions driven by visionary approaches and purposeful compliance with minimal restrictive strictures governing collaboration. Barclays' model emphasizes a structured adherence to individual expertise with encouraging flexibility of judgement in defining success within boundaries.
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