Director – Client Activation Fund and Investor Solutions

hackajob is collaborating with BNY to connect them with exceptional professionals for this role.

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Director – Client Activation Fund and Investor Solutions to join our Asset Servicing team. This role is located in London

In this role, you’ll make an impact in the following ways:

• Lead end-to-end transition and implementation programs for large, complex client deals, including planning, mobilization, execution, go-live, and post-implementation stabilization.
• Establish the overall program structure, governance model, implementation roadmap, delivery milestones, dependency tracking, and escalation framework.
• Partner with sales and relationship teams during late-stage deal activity to assess implementation complexity, transition risk, resource requirements, timelines, and operating model implications.
• Serve as the senior point of accountability for client-facing transition delivery, ensuring transparency, timely communication, and strong stakeholder alignment.
• Coordinate across Operations, Technology, Product, Data, Legal, Compliance, Risk, Finance, and third-party providers to ensure all transition workstreams are aligned and progressing.
• Identify implementation risks, dependencies, resource gaps, and decision points early; drive mitigation plans and executive escalations as needed.
• Oversee detailed transition planning, including data migration, operating model design, process documentation, technology readiness, control frameworks, service model setup, reporting, and client testing.
• Ensure implementation programs are delivered in accordance with contractual commitments, commercial objectives, regulatory expectations, internal controls, and client success measures.
• Lead executive steering committees, governance forums, readiness reviews, and post-go-live status meetings.
• Drive disciplined program management practices, including status reporting, milestone management, RAID logs, financial tracking, change control, and benefits realization.
• Build trusted relationships with senior client stakeholders and internal executives, acting as a credible advisor during high-pressure transition periods.
• Support continuous improvement of implementation methodology, playbooks, tools, templates, and transition governance standards.
• Develop, mentor, and lead transition managers, implementation leads, program managers, and cross-functional delivery teams.
• Capture lessons learned from major implementations and embedded improvements into future deal transition models