PwC
Director – Consumer Markets Front Office Delivery Director
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Line of Service Advisory
Industry/Sector: Not Applicable
Specialism: Operations Management
Level: Director
Job Description & Summary
As a Director in our Customer Led Transformation practice, you will lead growth and delivery for front office business and technology transformations across Consumer Market Industries (retail, consumer goods, marketplaces, pharma and life sciences). You will originate and expand senior client relationships, shape and deliver complex, multi-workstream programmes, and build propositions that differentiate us in the market. You will combine industry expertise with commercial acumen, bringing credibility with C-suite stakeholders while leading high-performing teams. Partnering with Engagement Leaders, you will apply proven delivery methods and global delivery models (onshore/nearshore/offshore) to drive efficiency, manage risk, and ensure quality and commercial performance. You will play a key role in developing our people and capabilities—building inclusive, diverse teams; coaching senior leaders; and contributing to our communities of practice and thought leadership.
What your days will look like
- Delivery leadership of large technology programmes, ensuring commercial performance and client impact
- Leading and mentoring Senior Managers and Managers, building capability within the team
- Building and maintaining trusted relationships with senior clients
- Leading complex proposals and RFP responses, shaping value propositions and commercial structures
- Driving sales pipeline across CM accounts
- Identifying and converting new logo opportunities in front office including retail execution, field sales, and field service
- Developing and scaling alliances with key technology partners across customer platforms, cloud and AI ecosystems
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This role is for you if you have
- Strong industry experience selling and delivering complex programs within Consumer Markets, either from consulting or in-house digital leadership roles
- A proven track record of generating revenue and managing a healthy sales pipeline
- Confidence leading senior client conversations and closing complex deals
- Understanding of the commercial drivers of front office
- Ability to balance growth, delivery, and team leadership effectively
- A strong external network and alliance mindset
What you’ll receive from us
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognizing and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home, and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
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Education
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications
Required Skills:
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Business Analysis, Business Management, Business Transformation, Coaching and Feedback, Communication, Creativity, Digital Healthcare, Digital Transformation, Electronic Health Record (EHR) Management, Embracing Change, Emotional Regulation, Empathy, Epic Software, Healthcare Technology, Health Data Analytics, Health Information Systems (HIS), Implementing Technology, Inclusion, Influence, Innovation {+ 15 more}
Optional Skills:
Desired Languages
(If blank, desired languages not specified)
Travel Requirements
0%
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date
Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.
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