Eightfold AI
Director, Customer Growth - APAC
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Eightfold is a global leader in an AI-native enterprise talent platform, trusted by the world’s largest & most respected Fortune 500 organizations. Our platform is built from the ground up, operating at scale across Azure and AWS, deployed in multiple regions globally, including IL4-compliant environments for the US Government, supporting users in 100+ countries and 30+ languages. Today, Eightfold is at the forefront of agentic AI, delivering intelligent agents that actively drive outcomes across hiring and talent workflows, while much of the industry is still experimenting with prototypes. Backed by over $410M in funding and valued at $2B+, we are defining the next era of agentic talent systems.
What sets Eightfold apart is not just the technology & our mission, but the team behind it. We are a deeply technical, execution-driven organization that values ownership, collaboration, and high standards. Our engineers, product leaders, and go-to-market teams work closely together — in person and across functions — to build systems that scale in the real world. If you’re excited to work on hard problems, move with urgency, raise the bar every day, and help build agentic systems that transform how the world works, Eightfold is the place to do it.
About The Role
We are looking for a Director to shape our customers’ journey with Eightfold and build a repeatable motion of adoption & value delivery among AGPs. This is a high impact role, interacting closely with the VP of Sales, VP of Solutions Delivery, VP of Operations, Product Leadership and many other critical business partners throughout the company.
The ideal candidate will be naturally curious, thrive in a fast-paced environment, take ownership of the problems in front of them, and view each situation from a problem-solving lens.
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Responsibilities
- Audit account health across all pillars and have a clear picture of wins & risks at any given time.
- Prompt strategic & long-term planning among AGPs. Ensure they clearly articulate plans to drive account health and hold them accountable to follow through.
- Provide internal visibility to accounts at risk, and mobilize the support required to drive results. Ensure “no surprises”.
- Ensure AGPs tell a compelling story around value realization & unlock opportunities for adoption expansion in customer EBRs or equivalent.
- Be seen as a trusted mentor and champion to AGPs. Set a high bar for how to drive customer outcomes, which AGPs are inspired to meet or exceed.
- Own leadership contacts across top accounts, and support AGPs in engaging new contacts where needed. Be a trusted advisor to the customer and an effective point of escalation.
- Understand product functionality and how to effectively use it to drive customer outcomes. Articulate value potential or value realized in customer conversations, and propagate that knowledge among your team.
- Act with urgency – setting aggressive but realistic targets – and be trusted both internally and externally to follow through.
- Represent the voice of the customer to our internal stakeholders, especially around product direction required to improve our maturity and value delivery.
- Be an expert on internal processes, both within CG and across teams, and ensure AGP compliance.
- Identify gaps in lifecycle activities and support CXLT in driving scalable improvements.
Qualifications
- Bachelor’s degree in Economics, Sciences, Business Administration, Marketing, or a related field; MBA or equivalent experience preferred.
- 10+ years of experience in customer success, account management, or related roles, with at least 3 years in a leadership capacity.
- Proven track record of driving customer satisfaction, retention, and revenue growth in a B2B SaaS environment.
- Strong leadership and team management skills, with the ability to inspire and motivate a diverse team.
- Excellent communication, presentation, and interpersonal skills, with the ability to build rapport and credibility with internal and external stakeholders.
- Strategic thinker with a results-oriented mindset and a passion for driving customer success.
- Analytical mindset with the ability to leverage data and insights to inform decision-making and drive continuous improvement.
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We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your work's positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career.
Hybrid Work @ Eightfold
At Eightfold, we believe our best work happens when we collaborate closely, learn from one another, and build together. We follow a hybrid work model that combines flexibility with a strong emphasis on in-person collaboration to foster innovation, culture, and rapid execution.
Employees based near our Santa Clara, London, Bangalore, and Noida offices are expected to work from the office three days per week, as we believe regular in-person engagement is essential to how we build high-impact products and strong teams.
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