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Director, Customer Success
About Anaplan
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!
Job Title
Customer Success Director, UKI
###About the Role Anaplan is seeking a creative, tenacious, and inspiring Customer Success Director, UKI to lead and elevate our Customer Success team in the UKI region.
In this pivotal leadership role, you will report directly to our London-based AVP Customer Success Northern Europe and play a crucial part in driving excellence across the entire customer lifecycle. Leading a high-performing team of Customer Success Business Partners, you will champion the adoption, value realisation, and strategic expansion of Anaplan Platform subscriptions.
If you are passionate about delivering an exceptional customer experience and value, unlocking competitive advantage for enterprise businesses through AI native cloud-planning solutions, and shaping the future of a high-growth market, this is your opportunity to make a lasting impact.
Please note: Travel across the region is required to connect with our customers.
Your Role And Impact
- Own & Cultivate: Champion a high-profile portfolio of Anaplan customers, securing their continuous success, satisfaction, and loyalty from onboarding through to renewal.
- Deliver Excellence: Oversee and champion flawless first implementations of Anaplan solutions, laying a strong foundation for rapid adoption and long-term expansion.
- Drive Growth: Partner in securing new logos and expanding existing footprints across the UKI by delivering compelling Customer Success and Professional Services pitches.
- Consult & Advise: Act as a versatile, trusted advisor across diverse business functions, showing customers how to leverage the Anaplan Platform across multiple industries and complex use cases.
- Engage Executive Stakeholders: Build deep, influential relationships with customer executives, key stakeholders, and strategic partners to ensure seamless account coverage and alignment.
- Navigate Challenges: Guide both customers and your internal team through business process, technology, and client management complexities, fostering customer self-sufficiency and driving continuous platform expansion.
- Uncover Opportunity: Proactively identify, strategise, and capitalise on new avenues for customer adoption and commercial expansion.
- Empower Your Team: Coach, mentor, and enable your team of Customer Success Business Partners to ensure rigorous, high-impact programmatic coverage across your entire portfolio.
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Your Qualifications
Your role demands the following expertise and attributes:
Core Requirements
- Inspiring Leadership: Proven ability to lead, motivate, and develop high-performing, multi-scale teams across diverse geographies.
- Business Savvy: Strong business acumen paired with exceptional, structured problem-solving skills.
- Resilient Communicator: Outstanding persuasion and communication skills, with a proven ability to remain calm, focused, and resilient under pressure.
- Mindset: An innovative, methodical thinker who practices active listening to solve complex customer challenges.
- Delivery Track Record: Extensive experience managing large-scale software projects and leading teams, ideally within a sophisticated cloud applications environment.
- Industry Domain Expertise: A strong background in enterprise customer services, preferably with experience in Enterprise Performance Management (EPM) or Software Infrastructure Support.
- Commercial & Delivery Rigor: Deep familiarity with Agile methodologies, paired with robust contract negotiation and client management skills.
- Metrics-Driven: Proven track record of exceeding key performance metrics and continuously optimising operational processes.
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Preferred Skills
- Proven Success: A stellar track record in similar leadership roles, managing complex projects within diverse, multi-vendor enterprise environments.
- Strategic Scoping: Exceptional capability in scoping complex client engagements and navigating multi-faceted business challenges.
Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)
Anaplan believes attracting and retaining the best talent, while fostering an inclusive culture, strengthens their business. DEIB drives innovation, builds trust, and positions them as a market leader.
At Anaplan:
- Diversity, equity, inclusion, and belonging are not just words on paper.
- Every individual is respected and valued – regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.
- You can bring your authentic self to work every day!
Anaplan will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application process, perform essential job functions, and receive benefits and privileges equitably.
Please contact for accommodation requests.
Fraud Recruitment Disclaimer
Fraudulent recruitment alerts circulate online, where individuals claim to represent Anaplan. These communications aim to extract privileged information.
Anaplan confirms:
- No offers are extended without an interview process with recruitment and a hiring manager via video or in-person.
- Job offers are never sent via email. Offers are first extended verbally and followed by written communication.
- All legitimate Anaplan emails are sent from@ anaplan.com email addresses.
If in doubt about a communication purporting to be from Anaplan, contact people@anaplan.com before proceeding further.
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