ContinuitySA
Director, Expanded Access Program Operations
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About MyTomorrows
myTomorrows is a global health tech company dedicated to breaking down barriers for patients seeking treatment options.
We strive to enable earlier and better treatment access by bridging the gap between those searching for possible options, and the companies who develop them. We work closely with patients, healthcare professionals, trial sites, patient advocacy groups, and BioPharma – connecting key stakeholders in the drug development ecosystem.
We’ve developed a cutting-edge AI-powered technology platform that simplifies and streamlines access to drugs in development. To support our users and clients, we have a range of industry-expert specialized teams ready to help. Our services include clinical trial patient recruitment, Expanded Access Program management and Real-World Data collection.
With a global footprint spanning 134 countries, to date we’ve supported over 17,000 patients, 3,000 physicians and 350 sites, earning the trust of 60+ BioPharma companies. In October 2025, we closed a €25M investment with Avego Healthcare Capital to fuel our global ambitions and scale the business.
Join us in shaping the future of treatment access - making tomorrow’s therapies accessible for people who need them today.
The opportunity: Director of EAP Operations (Expanded Access Programs and Site Management)
This is a high-impact leadership role at the heart of how myTomorrows delivers Expanded Access Programs (EAPs) globally—where operational excellence meets commercial acumen.
As Director of EAP Operations, you’ll own the end-to-end operational delivery of our EAP portfolio, integrating Program Management and Site Management into one scalable, outcome-driven model. Beyond ensuring quality, compliance, speed, and resilience, you’ll be expected to think like an entrepreneur: spotting opportunities, optimizing processes, and driving commercially sound decisions that enable sustainable growth.
You’ll be a core member of the Operations Leadership Team and report directly to our COO (Vanessa says hi). This role is perfect for someone who thrives on complexity, builds high-performing teams, and raises the operational bar—while balancing patient-first decision-making with a strong commercial mindset.
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Geographic Requirement
This role is open to candidates in The Netherlands, United Kingdom, Canada, and USA. For candidates in North America, to ensure seamless collaboration with our teams, applicants must reside within the EST or CST time zones.
What you'll do in this role
- Own the end-to-end operating model for EAP Program + Site Management, ensuring scalable and compliant delivery
- Translate strategy and portfolio forecasts into capacity planning, org design, and hiring priorities
- Build resilient coverage and escalation models across the portfolio (no single points of failure)
- Lead the EAP Program Management team to deliver consistent execution across clients and geographies
- Lead the EAP Site Management team to ensure strong site engagement, workload balance, and service performance
- Drive standardization and continuous improvement across ways of working, tooling, and operational excellence
- Set and run a strong governance rhythm: KPIs, performance reviews, risk management, and quality oversight
- Act as senior escalation point for complex delivery, regulatory, and stakeholder challenges
- Grow a bar-raising leadership bench through coaching, performance management, and succession planning
- Partner with Finance, People, and Operations on budgeting, workforce planning, and scale-up decisions
What you bring to the table
- You have 8–10+ years experience leading and managing expanded access programs.
- Experience in a market access setting and with multi-country reimbursement strategies is a plus.
- You understand the EAP business, and have a strong and proven commercial and client service mindset.
- You have proven experience building and leading high-performance teams.
- You know how to lead managers and scale operational teams in complex settings
- You have an exceptionally strong understanding of compliance, regulatory frameworks, and operational requirements in the context of Expanded Access Programs
- You have a track record of operational excellence: scaling delivery, managing risk, and raising performance standards
- You are a strategic thinker with strong execution focus — you simplify complexity and drive outcomes
- You are a confident stakeholder manager who can align senior leaders and external partners
- You hold a high bar for quality and accountability, with calm leadership under pressure
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What success in the first 6 months looks like
- Have full grip on the EAP portfolio and delivery realities — and you can clearly articulate the biggest operational opportunities and risks (and have recommendations on how to address them)
- Create clarity across Program & Site Management: ownership, workflows, escalation paths, and what “great” looks like
- Have strengthened the operating model to improve consistency, speed, and resilience across the portfolio
- Have managed to deliver on the expected ramp-up of the EAP business both in terms of patients served, and revenue generated.
- Have implemented a clear KPI rhythm (quality, timelines, compliance, service levels) with transparent performance reporting
- Have improved capacity planning and coverage, reducing single points of failure and enabling predictable delivery
- Have made at least 1–2 concrete operational improvements (process / tooling / standardization) that measurably improve delivery outcomes
- Are seen as a trusted Operations Leadership Team member who raises the bar and builds momentum.
Equal opportunities
myTomorrows is an Equal Opportunity Employer and, beyond upholding discrimination-free practices, we are committed to cultivating a workplace where difference and diversity are protected and celebrated. The best work comes from our best selves, and we go to great lengths in supporting our team members to be just that.
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