Operational Excellence, Platform Management, and Governance

• Work with Head of Digital Engineering Services and Solutions to deliver a reliable, sustainable, scalable, and efficient operating model by leveraging best practices.
• Accountable for building and implementing Platform Engineering ecosystem that is robust, secure, and resilient.
• Accountable for the end-to-end life cycle of all assigned Platform Engineering products.
• Manage successful platform and product upgrades, technical debt, and ensure adherence to best practice.
• Accountable for the tools, systems, and processes required to deliver a cost-effective delivery function within EMEA.
• Accountable for resolving platform, database, storage, and cloud escalations with autonomy and experience to make final decisions on prioritization, resourcing, and design configurations.
• Accountable for the platform design consistency across platforms, site reliability engineering, database, storage, and cloud products and workflows.
• Accountable for ensuring that sufficient capacity is available to accommodate expected growth in all managed Platform Engineering platforms and products.
• Responsible for ensuring Platform Engineering Infrastructure is highly available, reliable, and performant.
• Accountable for resolving escalations and providing SME technical escalation for core Platform, Site Reliability Engineering, Build and Release, Cloud, Storage, and Database technologies.

Governance

• Own and oversee the health, performance, and operational integrity of platform, site reliability, database, storage, and cloud infrastructure technical support team.
• Identify key risks within the Platform Engineering function, assessing and mitigating those risks in accordance with the appropriate risk management framework.
• Ensure accurate reporting of all KRI/KPIs for the Platform Engineering Function, systems, and tooling.
• Ensure the Platform Engineering Function operates in a controlled way in accordance with standard procedures by adhering to related security and compliance procedures.
• In conjunction with EMEA Technology Risk, Security, and Control, ensure that all regulatory requirements are fully complied with, including DORA assessments and appropriate defences and controls are in place to deal with all cyber risks.

Project / Change

• Accountable for complex, large-scale Platform Engineering and Infrastructure Platform Implementations, ensuring quality, security, and compliance.
• Responsible for the definition, documentation, and safe technical execution of projects, working closely with the allocated Programme / Project Manager. Actively participating in all phases of the project.
• Analyze accuracy of technical demands, work in progress, take action to ensure targets are met within safety and quality procedures, including hand-over to business and operational supports teams where appropriate.
• Provide effective investigation and technical resolutions for any issues that may occur as part of the project lifecycle.
• Investigate potential and actual service problems that may arise from implementation and recommend solutions. Follow formal procedures to plan and test proposed solutions.
• Manage the technical delivery of projects within the agreed technical scope, cost, and timescale across Bank and Securities.
• Provide specialized technical guidance, establish technical delivery goals, and set reasonable delivery timeframes.
• Interpret relevant regulatory, requirements, and security, design, and technical best practices and translate these to business-aligned Digital Engineering Services and Solutions programme requirements.

Leadership, Culture, and People Management

• Accountable for people leadership across the Platform Engineering Function, ensuring that the team have the appropriate capabilities to be successful in their roles.
• Accountable for development of team with a strong focus on building future capabilities.
• Lead and champion MUFG’s inclusive, diverse, and values-led culture while fostering a growth mindset to embrace new technologies, industry advancements, and innovative use cases.
• Actively manage performance, develop talent, identify key positions and persons, and create sustainable success plans.
• Ensure appropriate training is in place to fulfill current and future skill requirements.
• Lead and promote a dynamic, delivery-driven culture that works alongside business units to provide responsive resolutions and value-driven solutions.
• Build and nurture strong relationships with internal and external stakeholders, including business teams, to promote collaboration, understand industry’s best practices, and influence positive change across the organization.
• Lead and support location strategies prescribed from MUFG and enable transitions (where appropriate) seamlessly.

Work Experience

Essential:

• Proven experience of leading Technology Infrastructure Platform, Site Reliability Engineering, and Build and Release teams within Financial Services and agile platform and product working environments.
• Extensive experience in Platform Engineering technology, in a leadership role within a global organization, managing a diverse technology team across multiple time zones and regions within a 24/7 production environment.
• Strong experience working within agile frameworks to deliver iterative platform improvements.
• Extensive product management and user-centric experience, driving the treatment of internal platforms as products to drive adoption of internal tools.
• Proven experience of creating extensive product and platform strategy and roadmaps and articulation of these to business line and senior stakeholders.
• Highly skilled platform engineer with a comprehensive background in platform and systems engineering technologies, to lead the team.
• Demonstrable experience of senior business stakeholder management and relevant management reporting.
• Excellent communication and interpersonal skills, with the ability to bridge the gap between technology and the business and to engage and influence stakeholders at all levels of the organization.
• Strong Infrastructure delivery background with evidence of successful technical delivery across multiple workstreams within the platform engineering space.
• Extensive experience in managing the technical delivery for multiple workstreams with broad scope, ambiguity, and a high degree of difficulty.
• Possessing a high level of analytical ability where problems are typically unusual and difficult.
• Ability to maintain a working knowledge of platform engineering elements.
• Ability to coach team members and stakeholders through technical knowledge transfer and constructive feedback to address issues ranging from maintenance and performance to high visibility issues impacting manage users.
• Experience in working in a high-pressure environment to deliver first-class services.
• Familiar with the specific standards associated with an IT practitioner’s current role: e.g., Health and safety standards; change management; incident management and problem management standards; and common service-focused frameworks such as ITIL Version 3.

Skills and Experience

Functional / Technical Competencies: Essential

• Experience in leading technical and non-technical SMEs within Site Reliability, Storage, Platform, Cloud, and Database environments.
• CI/CD Knowledge with experience building CI/CD workflows and managing release engineering platforms.
• Experience of designing and implementing solutions with the following technologies: Linux, Windows, MSSQL, Oracle, Azure, OCI, AWS, VMWare, Nutanix, Linux, Windows, Kubernetes, Infrastructure as Code, MongoDB, Snowflake, SAP Sybase, Dell EMC Powerstore, Dell EMC Isilon, and Rubrik.
• Strong knowledge of public cloud