Dialpad
Director, International Sales Engineering
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Director, International Sales Engineering
Director of International Sales Engineering at Dialpad
About the Role
The Director of International Sales Engineering is a highly technical strategic leader who will oversee our entire Sales Engineering (SE) organization across EMEA, APAC, and Japan.
This role requires a deep understanding of the complex nuances of diverse international markets. This strategic leader will:
- Navigate shifting regional dynamics
- Address complex data residency requirements
- Manage product localization needs
- Address the varying nuances of AI adoption across different geographies
You will partner in lockstep with our International Sales Leadership to:
- Drive enterprise opportunities
- Grow our expanding Channel organization
- Lead technical presales strategy
- Cultivate a world-class International SE organization
You will be a trusted and strategic advisor internally to product and executive teams, and externally to our largest enterprise customers.
Your Responsibilities
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Build a World-Class Team:
- Attract, retain, and mentor top-tier Sales Engineering talent across EMEA, APAC, and Japan
- Create a culture of excellence, continuous learning, and high performance
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Strategic Deal Execution:
- Partner with International Sales Leadership to drive revenue
- Assess deep, large-scale enterprise deals, develop account strategy, and define technical win criteria
- Align SE resources for operational scalability
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Agentic AI Strategy:
- Understand and articulate enterprise AI adoption patterns across regions
- Develop an Agentic AI International GTM (Go-To-Market) Strategy while navigating the international AI regulatory landscape confidently
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Executive Engagement:
- Engage with CIOs, CTOs, and IT Directors at an executive level
- Build trust through expertise and strategic counsel
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Navigate International Complexity:
- Serve as the internal expert on data residency, compliance laws, (e.g., GDPR), localization requirements, and impacts of regulatory/cultural variables on AI adoption
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Drive Channel Expansion:
- Enablement and growth of international Channel organization
- Ensure partners are technically equipped to position our UCaaS (Unified Communications as a Service), CCaaS (Contact Centre as a Service), and Agentic AI solutions productively
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Product Vision and Market Intelligence:
- Voice of the international market, analyzing data and global competitive landscape
- Partnering with Product and Engineering to ensure our roadmap reflects international needs
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Foster Innovation:
- Increase the effectiveness of global teams through recognizing opportunities for innovation
- Proactively implementing systems and scalable processes amidst different time zones and cultures
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Be a Trusted Advisor:
- Establish enduring relationships with customers from multinational organizations
- Understand their unique business challenges and align them with Dialpad’s Agentic AI and communications portfolio
Skills and Experience
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Education:
- BA/BS degree or equivalent practical experience
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Experience:
- Minimum 12 years of customer-facing experience working as:
- Solution Architect
- Sales Engineer
- Implementation Engineer
- Solutions Consultant, or similar roles
- Minimum 8 years of people management experience
- Proven track record of leading in International Markets
- Minimum 12 years of customer-facing experience working as:
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Technical Proficiency:
- Hands-on experience with agentic AI, conversational AI, or AI-powered business applications
- Capability to translate business outcomes and value, and engage credibly with stakeholders
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Soft Skills:
- Ability to work independently, prioritize and balance multiple, disparate workstreams
- Excellent analytical and problem-solving aptitude
- Determination and persistence to achieve goals
- Strong work ethic with an emphasis on initiative and creative problem-solving
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Leadership & Communication:
- Bespoke emotional intelligence and inspirational leadership embraced in developing direct reports
- Outstanding written and verbal communication skills
- Focus on rapport-building, active listening, and questioning techniques
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Clinical Expertise:
- Experience presenting and building relationships with decision-makers from C-Suite to IT Operations
What You Gain
At Dialpad, you’ll play a pivotal role within the AI transformation in business communications by building and shipping Agentic AI products, designed to redefine contemporary workplace operations.
Benefits include:
- Competitive salary and comprehensive benefits
- Elaboration to growth within innovative metrics
- Inclusive workspaces, designed to inspire collaboration
- Access to cutting-edge AI tools and a challenging yet supportive environment
- Culture consistently ranked among “Great Places to Work”
Not all requisites are mandatory—apply if you possess core qualities such as drive, ambition, and traits of excellence.
Fairness and Equality Statement: Dialpad remains committed to an environment that is inclusive, discouraging discrimination or harassment. We are an equal-opportunity employer, open to candidates from all backgrounds.
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