Dialpad
Director, International Sales Engineering
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Director, International Sales Engineering
Director of International Sales Engineering
About Dialpad
Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform—powered by AI that understands every conversation in real time.
More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. We’re now leading the shift to Agentic AI—intelligent agents that automate workflows, resolve customer issues, and accelerate revenue in real-time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
Visit dialpad.com to learn more.
Being a Dialpad employee means that AI isn’t just a feature—it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
The Role
The Director of International Sales Engineering is a highly technical strategic leader who will oversee our entire Sales Engineering (SE) organization across EMEA, APAC, and Japan. This role requires a deep understanding of the complex nuances of diverse international markets. This leader will navigate:
- Shifting regional dynamics
- Complex data residency requirements
- Product localization needs
- Varying AI adoption patterns across geographies
- Regional regulatory landscapes
You will partner closely with International Sales Leadership to: ✔ Drive enterprise opportunities ✔ Grow our expanding Channel organization ✔ Lead technical presales strategy ✔ Cultivate a world-class International SE organization
You will be a trusted, strategic advisor both internally (to Product and Executive teams) and externally (to our largest enterprise customers).
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What You’ll Do
-
Build a World-Class Team
- Attract, retain, and mentor top-tier Sales Engineering talent across EMEA, APAC, and Japan
- Foster a culture of excellence, continuous learning, and high performance
-
Strategic Deal Execution
- Partner with International Sales Leadership to drive revenue
- Dive deep into complex, large-scale enterprise deals
- Develop account strategy
- Define technical win criteria
- Align SE resources for scalability
-
Agentic AI Strategy
- Understand and articulate enterprise AI adoption patterns across regions
- Navigate the international AI regulatory landscape confidently
- Develop the Agentic AI International GTM strategy
-
Executive Engagement
- Lead executive-level technical engagements with:
- CIOs, CTOs, and IT Directors
- Build trust through expertise and strategic counsel
- Lead executive-level technical engagements with:
-
Navigate International Complexity
- Serve as the internal expert on:
- Regional data residency and compliance laws (e.g., GDPR)
- Localization requirements
- Regulatory and cultural impacts on AI adoption in different markets
- Serve as the internal expert on:
-
Drive Channel Expansion
- Play a critical role in enabling and growing our international Channel organization
- Ensure partners are technically equipped to position:
- UCaaS, CCaaS, and Agentic AI solutions effectively
-
Product Vision and Market Intelligence
- Be the voice of the international market
- Analyze data and understand the global competitive landscape intimately
- Partner with Product & Engineering to ensure the roadmap reflects international needs
-
Foster Innovation
- Recognize opportunities for innovation across international teams
- Proactively implement new systems and scalable processes across time zones and cultures
-
Be a Trusted Advisor
- Build deep, enduring relationships with new and existing multinational customers
- Excel at understanding unique business challenges and mapping them to Agentic AI and communications portfolio
Skills & Experience You’ll Bring
- Education: BA/BS degree or equivalent practical experience
- Customer-Facing Experience: Minimum 12 years in roles such as:
- Solution Architect
- Sales Engineer
- Implementation Engineer
- Solutions Consultant
- Similar leadership-focused technical sales roles
- People Management: Minimum 8 years of experience in supervisory or leadership roles
- International Proven Track Record:
- Proven ability to lead in global markets (e.g., EMEA, APAC, LATAM, Japan)
- Technical Deep Dive:
- Hands-on experience with agentic AI, conversational AI, or AI-powered business applications
- Ability to translate business outcomes and engage credibly with both technical and non-technical audiences
- Soft Skills:
- Ability to work independently while prioritizing effectively and balancing multiple work streams
- Excellent analytical and problem-solving skills
- Determination and persistence in pursuit of goals
- Strong work ethic, initiative, and creativity
- High emotional intelligence, ability to inspire and develop direct reports
- Exceptional written and verbal communication skills, with a focus on:
- Rapport-building
- Active listening
- Strategic questioning
- Exec Presence:
- Experience presenting and building relationships from C-Suite to IT Operations
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Why Join Dialpad?
✨ Work at the center of AI transformation—build products that redefine how companies communicate and operate.
🚀 Develop AI-first solutions that amplify every employee’s and customer’s success.
💼 Join a high-impact team where AI amplifies collaboration, innovation, and fulfillment.
Perks & Benefits:
- Competitive salary + comprehensive benefits
- Real growth opportunities with a scalable company
- Cutting-edge AI tools designed to make work effortless and impactful
- Robust training program dedicated to your growth
- Purpose-driven culture recognized as a Great Place to Work
🌍 -лейр as plural at Dialpad—our global, hybrid-first approach ensures flexibility and connection.
Don’t Meet Every Requirement?
If you’re excited by the role and bring core traits, drive, and ambition, even where experience doesn’t align perfectly, we encourage you to apply. Your passion matters.
Dialpad is an equal-opportunity employer. We are committed to inclusion, diversity, equity, and inclusion (DEI)—creating a workplace free from discrimination and harassment for all.
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