TaskUs
Director, Learning Experience ,Delivery
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About TaskUs:
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer:
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
About the Role:
As the Director, Learning Experience, Delivery, you will be responsible for designing, implementing, and evaluating the Talent Roadmap for the organization, aligned with the company’s objectives. Talent Roadmap should support the development of all leaders within the business, thus improving organizational effectiveness and employee performance.
Responsibilities:
As the Director, Learning Experience, Delivery, you will (not limited to):
- Lead the design, delivery, and evaluation of learning programs, including leadership development, technical skills training, and onboarding initiatives.
- Partner with functional stakeholders to identify and prioritize learning needs and gaps aligned with business needs, while cultivating a culture of learning.
- Provide guidance and support to aspiring leaders, facilitate leadership workshops or seminars, and stay updated on industry trends in leadership development practices.
- Deliver engaging and interactive training sessions, workshops, and learning events to diverse audiences, making sure of content relevance, participant engagement, and knowledge retention.
- Coach and develop a team of L&D professionals, providing guidance, feedback, and professional development opportunities to support their growth and success.
- Develop learning strategies that are clearly aligned to and support business objectives.
- Design solutions that are relevant, prioritized, and aligned to talent needs.
- Conceptualize and develop content catering to audiences from different functions.
- Ensure that the L&D curriculum is tracked and maintained in the Learning Management System.
- Establish metrics and analytics to measure the impact and effectiveness of learning initiatives, and use data-driven insights to drive continuous improvement.
- Stay abreast of emerging trends and developments in L&OD, recommending and implementing enhancements to programs and processes as needed.
- Identify gaps and recommend and create scalable learning solutions to improve learner’s retention, job performance, and the overall employee experience.
- Design, development, and implementation of the global learning & development strategy and solutions starting from TNA to design & delivery, to impact analysis as per business needs.
- Manage the maintenance and execution of the performance and talent management processes linked to operational and program efficiencies and effectiveness.
- Provide guidance and support to managers and employees on performance management process, career development, and individual learning plans.
- Manage the L&D budget, resources, and vendor relationships to optimize ROI and quality of services.
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Required Skills/Abilities:
- Excellent presentation, interpersonal, and influencing skills.
- Ability to coach, mentor, consult, and partner with peers and with other functional leads.
- Learning design and delivery skills.
- Thorough understanding of proven and latest L&D methods and best practices.
- Exceptionally good verbal and written communication skills.
- Proficiency in MS Office and Learning Management System.
Work Experience:
- 15+ years of global Learning and Development including learning design and delivery, stakeholder management.
- Experience of having run and managed L&D for global organizations.
- Ability to manage global stakeholders.
- Experience of having delivered learning solutions for LATAM, NAMEULA, and APAC.
- Education: Master’s degree in HR or Organizational Development, Business Administration, or related field; MBA in HR, or Learning design and delivery certifications, coaching/learning/psychometric certifications will be an added advantage with 10 years of experience in leadership role.
Other Skills:
- Ability to make decisions by using logic to identify key facts, explore alternatives, and propose quality solutions.
- Must be able to foster a positive and productive work environment, with the ability to lead, build teams, and motivate staff.
- Strong organizational and interpersonal management skills.
- Ability to manage time effectively and efficiently.
- Self-motivated and directed with keen attention to detail.
How We Partner To Protect You:
TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
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DEI:
In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL: https://www.taskus.com/careers/.
Click here to learn more about our Ridiculously Good Culture & life at TaskUs.
At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works.
TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process:
- You will never be asked for payment information or banking information during the application or interview process.
- We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us.
Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams:
- TaskUs will never ask for financial information of any kind or for payment of money during the job application process.
- We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment.
- If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam.
- TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process.
- We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you.
- If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com, or Telegram app, you should be careful in sharing any information.
- TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.
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