CM Consulting
Director of Client Services
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Junior Client Service Director / Client Services Lead
Are you looking for a role where you will lead senior client relationships, oversee the delivery of high-quality medical communications programmes, manage the commercial performance of accounts, and help develop the Client Services team, plus more… then this is the role for you.
This is a senior role for someone who is strategic, scientifically minded, creatively curious, commercially ambitious, and highly collaborative to work with a firmly independent agency working in creative med affairs, promotional and digital work
📌 London – Hybrid (UK based)
Requirements
Do you have:
- Significant experience and understanding in medical communications, healthcare communications, pharmaceutical marketing, or a specialist agency environment
- Proven experience leading senior client relationships
- A scientifically curious mindset and the ability to engage confidently with medical and scientific content
- Experience working with scientific, editorial, creative, strategy, and delivery teams
- Strong commercial awareness, including experience managing budgets, scopes, forecasts, profitability, and account growth
- A track record of identifying and developing organic growth opportunities plus understanding of compliance processes
- Excellent communication, presentation, and relationship-building skills
- Strong project leadership and organisational skills
- Confidence managing complex programmes, senior stakeholders, and competing priorities
- Experience mentoring or developing Client Services team members
- At least 10 years experience in a leading healthcare communications agency
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- ⭐ Generous salary!!
- ⭐ Good Benefits
- ⭐ 29 days holiday!
- ⭐ Small, very sociable and fun team
- ⭐ London Hybrid - free onsite gym!
If you want to have a meaningful impact on the direction, culture, and success of an agency, then please do contact us for more information.
Please only apply if you are able to work in Central London 2-3 days per week.
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