Monzo
Director of Fraud
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About Monzo
Weâre on a mission to make money work for everyone. Weâre waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! Weâre not about selling products - we want to solve problems and change lives through Monzo â¤ď¸
Our Financial Crime & Fraud Collective
Weâre all about earning and keeping customers' trust while making sure we grow safely. The Financial Crime & Fraud Collective plays a big role in this, working hard to protect our community. The Fraud Director is responsible for ensuring we keep fraudsters at bay so customers can bank with confidence.
Youâll play a key role byâŚ
As a Fraud Director, youâll lead our Fraud & Disputes Risk team here at Monzo, where youâll also work as part of the wider Fraud & Disputes Group Leadership Team.
Weâre looking for a proactive leader with deep understanding and expertise in fraud risk management and strategy. Youâll build strong and trusted relationships with our Fraud Product, Engineering, Data and Operations teams and work collaboratively to help build and embed effective Fraud controls and processes for our customers, whilst creating a positive culture across our Fraud Group.
Youâll work across Monzoâs global teams and cover all product lines, including current accounts, business banking, borrowing and wealth. Youâll need to be an expert leader and people manager who is equally ready to get hands-on.
We need a crack team of crime fighters to help us stay one step ahead as we continue to grow. You'll be at the forefront of innovation, employing the latest technologies to craft and develop our prevention-first tools that enable us to stay several steps ahead of the criminals, ensuring the continued trust and safety of our customers.
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Weâd love to hear from you ifâŚ
- You have significant experience leading highly-effective risk teams, ideally in a regulated and fast-paced environment.
- You have deep knowledge of fraud regulations in the UK and EU.
- You know how to work hand-in-hand with Product, Engineering, and Data teams, finding the harmonious balance between a product-led mindset and deep fraud risk expertise.
- You have experience prioritising and developing innovative fraud management strategies, using the latest technology to scale and implement these.
- Youâre able to quickly and confidently understand, articulate and respond to emerging trends and risks across the fraud landscape (plugged into latest industry developments).
- You can speak to and influence senior internal and external stakeholders with confidence and in line with Monzoâs values.
- Youâre a great manager and coach with a track record of developing high-performing teams, using continuous feedback to empower individuals and drive tangible impact.
- Youâre data-driven (able to self-serve) and use technology to solve problems and identify opportunities.
Not ticking every box? Thatâs totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, weâre dedicated to creating a diverse and welcoming team. If youâre passionate about this role and keen to learn and grow with us, we encourage you to applyâ even if you donât have everything thats listed just yet. Drop us your application, weâd love to hear from you!
Whatâs In It For You
- đ° ÂŁ136,000 - ÂŁ180,000 âIncentive Awards tied to your performance.
- đ This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).
- â° We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
- đ ÂŁ1,000 learning budget each year to use on books, training courses and conferences.
- đĄ We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
- â Plus lots more! Read our full list of benefits.
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The application journey has 3 key steps
- 30 min call with the recruiter
- 30 min call with the hiring manager
- 2 hours of technical and leadership principles interviews
- Final 30 min call
This process should take around 4-5 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
Weâll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you donât miss out.
Equal opportunities for everyone
Diversity and inclusion are a priority for us and weâre making sure we have lots of support for all of our people to grow at Monzo. At Monzo, weâre embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report.
Weâre an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage đ
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