Leekes
Director of Installations Operations
Llantrisant
Posted about 21 hours ago
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Role Overview
To oversee the conservatory, window and door, fitted kitchen, bedroom and bathroom operations, working closely with the store and central management teams, determining, agreeing, setting & reviewing the strategy for this large and complex operation.
Key Responsibilities
This section details the main responsibilities for this position. However, this is not a definitive list, and a flexible approach to work duties is expected from all members of our team.
Products & Sales
- Selecting and working with industry-leading suppliers to provide good quality, innovative products to our customers.
- Negotiating pricing, terms, and service level agreements with suppliers, closely managing each account and relationship.
- Keeping abreast of industry trends, new products, innovations & promotional & marketing activities to ensure our offer remains market-leading through attendance at trade shows & regular reviews of the competition & their activity.
- Working with the marketing team to drive enquiries, leads & sales through a range of marketing initiatives, focusing on both store & online lead generation, through traditional & digital marketing.
- Determining the best mix of well-designed store displays to ensure that they drive sales across all looks and price points.
- Working with the Store Managers to ensure that the lead generation targets are being met and that conversion rates are monitored across the departments and sales teams highlighted areas of strength & weakness aimed at optimising our performance.
- Ensuring that pricing is maintained across each department to achieve the target gross profit margins.
- Working with the Store Managers to drive the sales team to ensure that they are maximising conversions and bringing in clean sales to the business in a timely manner.
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Surveys & Plan Checking
- Managing the allocation and operation of all CWD contracts to surveyors.
- Ensuring that all new sales are checked to ensure that they are fully compliant before being registered.
- Ensuring that surveyors, plan checkers, and CSMs work accurately, providing training and raising debits, where required to improve the performance of the department.
- Reviewing remedials, improving working practices, and actioning debits where relevant to reduce the impact on profitability.
Managing the Installation Process
- Working with the management team to ensure that our subcontractors provide quality installations for our customers, removing poor performers, and recruiting new teams where required.
- Reviewing service calls to identify issues with product quality and installation issues to refer to our suppliers & contractors.
- Continually review guarantees to ensure that the correct level of consumer protection is in place, without creating liabilities for the business.
- Review contract statuses with the team to drive installations forward in a timely manner.
Reputational Management
- Drive good customer testimonials, managing the group’s reputation on both online platforms such as Trustpilot and in the general marketplace.
- Ensuring timely response to all poor feedback received, reviewing these contracts with the management team to learn lessons enabling continuous improvement.
- Enter appropriate competitions to achieve awards for service and installations, further developing a good reputation for marketing.
- Addressing all ADR claims and any legal claims.
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Departmental Profitability Across the Installations Departments
- Work with the teams to achieve sales, margin, installations, and salary budgets.
- Analyse the monthly and YTD P&Ls to review areas for improvement, including margin management, cost controls, salary management, and fleet management.
- Delivering net profit targets for each of the departments monthly.
Compliance & Health & Safety
- Ensure that the installation departments comply with all legislative requirements, with all subcontractors being insured and providing Risk Assessments & Method Statements for the work they are undertaking.
- Work with the payroll & finance team to ensure that subcontractors are paid correctly and through the construction industry scheme, as required.
- Ensure that work is scheduled through planning permission, building regulations, and build over sewer agreements, if required.
Team Development
- Promote an environment that encourages learning and development, supporting all training opportunities.
- Implement the PDR process and oversee the development and implementation of training plans reviewing the process every 6 months.
- Continually review performance management, addressing and resolving any issues in a fair, professional, and timely manner.
- If required, liaise with the H.R. team and initiate disciplinary investigations ensuring a full and thorough investigation is complete prior to recommending any disciplinary action being taken.
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Skills
Supplier Negotiation
Sales Management
Marketing Strategy
Installation Management
Customer Service
Profitability Analysis
Health and Safety Compliance
Team Development
Training
Performance Management
Contract Management
Product Quality
Market Trends
Budget Management
Risk Assessment
Method Statements