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Director of IT Operations
# IT & OT Services Director
Location: Portsmouth
Work Arrangement: Hybrid Base Salary: Competitive (dependent on skills and qualifications).
Benefits Package
- Joint-contribution pension (6% employee contribution, 12% total)
- Enhanced maternity and family leave policies
- Life assurance coverage
- HolidayPlus scheme
- Virtual GP and Employee Assistance Programme
- Discounts on retail and leisure services
Job Purpose
Provide strategic and operational leadership for:
- All IT and Operational Technology (OT) services across the organisation.
- Secure, resilient, and high-performing technology services supporting:
- Business operations
- Regulatory obligations
- Critical national infrastructure
Overlay day-to-day IT business continuity and crisis management, whilst driving service excellence, transformation, and continuous improvement.
SGN delivers safety, warmth, and comfort across homes and businesses. Every role—whether in the office or on the frontline—contributes to this mission.
Strategy and Leadership
- Develop and fully execute the IT & OT strategy, ensuring technology supports business objectives and maximises operational performance.
- Lead delivery of IT change, transformation, and service improvement programmes across:
- Infrastructure
- Applications
- End-user services
- Guarantee availability, resilience, and performance of all IT & OT services 24/7, 365 days a year.
- Collaborate deeply with Cyber, Transformation, and business leaders to deliver strategic priorities and optimise technology capabilities.
- Oversee SGN’s IT core delivery programmes, including:
- Development, Testing, and Support Services Framework
- Ensuring third parties deliver high-quality outputs on time and budget across scope
- Continued IT Service transformation & automation (Service Management, Service Desk, and End-User Services).
- Strategic alignment with Chief Information Security Officer (CISO) and Security Operations Centre (SOC) to mitigate threats and vulnerabilities.
- Progressive change mechanisms with business colleagues and wider ways of working.
- Development, Testing, and Support Services Framework
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Financial Management and Controls
- Manage IT Operations’ operational and capital expenditure budgets, ensuring:
- Effective financial planning
- Strong governance
- Value-for-money realisation
- Oversee strategic supplier relationships & contracts to drive:
- Service excellence
- Operational efficiency
- Continuous improvement cycles
- Strict compliance with governance, cyber security, and IT service management standards.
Regulatory, Funding and Stakeholder Management
- Ensure IT & OT services align with and support:
- Regulatory obligations
- Operational goals
- Security policies
- Represent and support SGN’s:
- Regulated Investment Committee
- Cash Committee
- Other executive forums, providing:
- Identified challenges
- Reviews
- Contributions to Company performance and financial targets
- Advise the IT Leadership Team on Ofgem, DESNZ & NCSC engagements, covering:
- Oversight of cyber security risk management.
- Securing continuity between assessments for IT and OT.
- Foster trusted relationships with internal and external stakeholders to support:
- Regulatory priorities
- Cyber security goals
- Overall business objectives
People, Talent & Skills
- Lead the IT Operations team with the conviction to:
- Develop and inspire high performance
- Promote a culture of continuous improvement and inclusion
- Align organisational demand with technical capability and supply partner needs through:
- Talent development
- Strategic skills assessment
- Proactively manage technology partners to deliver:
- High-quality & resilient services
- Cost-effective solu
Key Accountabilities
-
Overall accountability for:
- Delivery of all IT & OT services supporting:
- ~5,000 employees
- 5.9m customers
- Delivery of all IT & OT services supporting:
-
Ensure availability and reliability of:
- Emergency response systems
- Operational systems
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-
Ownership across:
- IT business continuity
- Crisis management
- Cyber resilience capabilities
-
Reporting to:
- The CIO
- Executive Leadership Team
- Board on:
- IT Operational performance
- Key risks
- Strategic initiatives
Requirements
Must demonstrate the following core competencies with substantial evidence:
-
Senior IT Operations leadership experience in a:
- Complex, business-critical, or 24/7 operational environment.
-
Proven record of:
- Developing and executing IT strategies.
- Delivering operational improvements and technology transformation programmes.
-
Experience leading:
- High-availability IT services supporting large-scale, mission-critical environments, with resilience and operational performance responsibilities.
-
Strategic financial and commercial management skills:
- Managing substantial budgets.
- Conducting strategic supplier negotiations.
-
Proven success in:
- Leading and developing high-performing technical teams.
-
Advanced knowledge of:
- IT Service Management
- Cyber Security
- Business Continuity
- Operational Resilience
-
Alignment with leading governance frameworks:
- ITIL, ISO 27001, and related best practices.
-
Executive-level stakeholder management and communications, with experience:
- Engaging C-level & Board audiences.
- Influencing strategic decisi
Why Apply Even If You Don’t Meet Every Criteria?
Diverse backgrounds and experiences enrich SGN’s success. If you share similar skills, or believe growth paths exist, apply anyway.
At SGN: ✔ Pioneering net-zero energy solutions. ✔ Award-winning employer — recognized for Inclusivity, Diversity, and great working conditions. ✔ An Armed Forces Covenant addition, championing accessible and supportive career environments.
➡️ Accommodations Support
If you require adjustments through the application process, please let us know—we’re here to help.
[Learn more about SGN](https://www.sgn nevertheless.org) | Benefits | Diversity & Inclusion.
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