AccorHotel
Director of Middle East Sales
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Director of Middle East Sales
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**Director of Middle East Sales**
*The Raffles London*
### **About The Raffles London**
Raffles London at The OWO and The OWO Residences by Raffles operates two flagship venues at the **iconic Old War Office building** on Whitehall:
- A **120-room and suite luxury hotel**
- A collection of **85 exceptional branded residences**
- **12 distinct restaurants and bars**, including a signature restaurants by **Mauro Colagreco**
- **Guerlain Spa** and **Pillar Wellness**
- A **600-seat-capacity grand ballroom**
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## **Job Description**
An exceptional opportunity exists to join the sales leadership team at **Raffles London** as the **Director of Middle East Sales**.
**Reporting to:** Director of Sales
**Key Objective:** Establish robust relationships with key clients and partners—including embassies, family offices, government offices, bookers, agencies, **Destination Management Companies (DMCs)** and private clients—**both in the UK and overseas**. Position **Raffles London** as **the leading luxury destination** in London for high-end Middle Eastern clientele.
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### **What We’re Looking For**
The ideal applicant must demonstrate:
- **Organisational acumen** with an emphasis on efficiency
- **Exceptional communication and interpersonal skills**
- A **minimum of 3 years’ experience** in a similar **luxury sales role**
- An **extensive professional network** spanning the Middle Eastern market
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### **Key Responsibilities**
#### **Market Development & Account Management**
- **Penetrate the Middle East market** by positioning **Raffles London** as a top-tier luxury hotel for:
- Official delegations
- Business visits
- Leisure travel
- Family and extended stays
- Collaborate with **Director of Sales & Marketing** and **Director of Sales** to design and implement a **budget-aligned sales strategy**
- Develop high-end client accounts, maximizing revenue from key relationships
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Customer & Client Engagement
- Attend:
- Sales missions
- Networking events
- Trade show exhibitions
- Conduct prospecting efforts through:
- Telephone follow-ups
- Virtual presentations
- In-person meetings
Sales Operations & Analytics
- Monitor competitor activity and track:
- School holiday schedules
- State visits
- Cultural and political events
- Economic changes
- Adjust strategies proactively to meet shifting market demands
- Coordinate Fam trips for Raffles London to highlight hospitality and appeal to key stakeholders including:
- Middle Eastern clients & opinion leaders
- Top premium booking agencies
- Maintain updated sales databases, ensuring accurate records for:
- Bookings
- Client enquiries
- Activity logs
Collaboration & Creativity
- Partner with Reservations Team to maintain creative, problem-solving approaches to client requests
- Work alongside Director of Operations on production of high-end VIP welcoming experiences
- Align with Director of Revenue Strategy to achieve hotel performance goals
- Generate and execute innovative trade marketing initiatives supported by Director of Communications
- Develop strategies to stimulate alternative demand channels when core market opportunities shift
Requirements & Culture
Qualifications
- Minimum of 3 years’ experience in a golf course-side, luxury hotel or high-end B кор sauანის sales role
- Thrive in fast-paced, partnership based environments and seeking a role in a leadership capacity
- Dynamic industry candidate preferred
The Raffles Values
We embody the following philosophies in everything we do:
- Respect: We celebrate uniqueness and ensure all are treated with dignity.
- Belonging: Difference is valued; we support one another.
- Integrity: Trust is built through honesty and authenticity.
- Empowerment: We share authority to create unforgettable experiences.
- Excellence: Every moment is an opportunity to uplift our surroundings.
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Benefits
Joining Raffles London offers a competitive compensation package, benchmark industry benefits and unique development opportunities including:
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Extended leave: 31 days including bank holidays, growing at an annual rate of 1 extra day per service year (max 36 days total)
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On-duty meals: Complimentary access to Raffles London. F&B outlets
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Uniform perks: Complimentary professional dry cleaning services
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Pension plan: 3% employer contribution
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Health & family benefits: Enhanced sick pay, maternity/paternity/adoption pay
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Enhanced GLB benefits:
- Life Assurance worth 1x salary
- Access to virtual GP services and financial advice
- Season ticket loans and cycle-to-work programs
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Philanthropic offering: Workplace event days dedicated to charity or home moves
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Tailored growth programs: Ongoing learning and development offerings
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Social participation: Team-building opportunities (Golf Quizzes, Runs, Festive Parties)
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Worldwide travel opportunities across Accor’s extensive brand portfolio
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VIP dining privileges: Employee benefit card entitling discounts up to 30% at global Accor outlets and on-site Raffles F&B
Compensation: Annual base rate range, GBP £65,000 or above depending on experience
Employment Type: Permanent, Full-Time
Location: Whitehall, London (UK)``` ---
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