Blue Gem Holdings Ltd
Director of Operations
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You already run the room.
Now run the business.
The best operators we meet aren't job-hunting. They're already carrying a portfolio, already respected, already the person people escalate to. What they don't have is the seat that matches the weight they're already carrying.
If that's you, keep reading. This is the seat.
WHO WE ARE
Blue Gem operates some of London's most premium workspaces. We design, build and run beautiful, hospitality-led buildings where the UK's most discerning companies choose to work. Our standards are uncompromising. Our brand is built on detail. We are growing fast and we are hiring the person who will run the engine room of that growth — from the Board table.
THE OPPORTUNITY
Run the full portfolio. Own the P&L end to end. Mobilise new buildings. Sit on the Board and report directly to the CEO from day one. This is not a mentored path toward a future title. It is the title, the authority and the accountability — now. We are not looking for someone to keep the lights on. We are looking for the person who already thinks like an owner and is ready to be treated like one.
WHY THIS SEAT IS DIFFERENT
- Board authority from day one
- No waiting, no shadow period. You report directly to the CEO and sit alongside our Commercial Director and Financial Controller on the Board.
- The whole portfolio, not a slice of it
- Full P&L, revenue and budget ownership across every centre — the numbers are entirely yours to move.
- Real commercial control
- Pricing, yield, upsell, supplier negotiation — the commercial levers sit with you, not above you.
- Paid like the seat it is
- £85,000–£90,000 base plus a 50% company bonus — director-level reward for director-level ownership.
- The keys to every building
- Lead every new centre mobilisation across the portfolio end-to-end — fitout, snagging, launch, handover.
- Standards to be proud of
- We do not do mediocrity. Our clients are world-class. So is the product you'll be responsible for.
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KEY RESPONSIBILITIES
- Run multi-site operations across the entire portfolio
- Negotiate group-wide supplier, contractor and procurement deals
- Lead, develop and hold to account the Business Manager team across every site
- Own cross-site audits — Standards, H&S, Fire, Risk
- Full P&L, revenue and budget responsibility across the entire business
- Own capex, refurbishment and reconfiguration projects
- Lead new centre openings end-to-end, fitout to handover
- Own systems and process rollout across the business
- Set and protect brand and service consistency across every site
- Drive commercial performance — pricing, yield, upsell
- Own escalated and complex client relationships
- Sit on the Board and report directly to the CEO
WHO THRIVES HERE
- Leads at Board level, or has been ready to for a while
- Inspirational leader of dispersed multi-site teams
- Owns outcomes, not just delivery
- Highly organised; ruthless prioritiser
- Confident communicator at every level, including the Board
- Relationship builder and negotiator
- Client-centric to the core
- Calm under pressure; leads through change
- Commercially and financially fluent
- Strategic and analytical thinker
- Strong project manager — on time, on budget
- Decisive problem-solver
WHAT YOU'LL BRING
Minimum spec. The non-negotiables. Beyond this, we hire on judgement, taste and character.
- Degree-educated (or equivalent demonstrable career track)
- 8–15 years operational leadership, including full P&L ownership across a multi-site portfolio
- Proven track record leading multi-site teams through other managers, not just direct reports
- Board-level exposure, or has clearly been operating at that altitude in all but name
- Background welcomed: serviced offices, premium real estate, hospitality, luxury retail, members' clubs
- Full right to work in the UK
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THE PACKAGE
- Base: £85,000–£90,000
- Bonus: 50% company bonus
- Plus:
- A Board seat from day one
- Full portfolio P&L ownership
- Direct reporting line to the CEO
- Cross-portfolio exposure with Sales, Commercial and Finance
- Ownership of every new centre opening
HOW SUCCESS LOOKS
- Portfolio-level P&L performance against plan
- Cross-site audits evidencing a centre of excellence across every site
- Successful mobilisation of new buildings
- SMART targets on client retention and events
- A steady reporting cadence with the CEO and the rest of the Board
WHO YOU'LL WORK WITH
Two Board colleagues. One standard.
The people who built this business — and the people you'll sit alongside.
Richard Matthews
COMMERCIAL DIRECTOR — Board Director
Richard joined in 2019 as Revenue Manager. Today he sits on the Board as Commercial Director, owning licence agreements, pricing, and our 500-strong broker network. He is living proof that the career path we promise here is the career path we build.
Gurmeet Josen
FINANCIAL CONTROLLER — Board Director
Gurmeet leads the controllership of a £30m business and the Group's AI integration agenda. You will work alongside Gurmeet on commercial reviews, capex sign-off and the operational data that informs every decision. Finance here is built to support Operations, not police it.
ONE MORE THING
We are not collecting CVs.
We are filling a Board seat.
If you've read this far, the brief has landed. Tell us — in your own words — why this seat is yours.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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