Dignity Group
Director of Property Services
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Director of Property Services – Permanent, Full-Time
Location
Hybrid – Birmingham, Sutton Coldfield
Salary & Benefits
- Competitive salary package
- £6,000 car allowance
- Annual bonus
- Extensive company benefits (including 25 days holiday + bank holidays, 10% annual company bonus, 4x life assurance, pension scheme, private healthcare, and hybrid flexible working)
About the Role
At Dignity, we are transforming operations, modernising our estate, reshaping our network, and investing in the future of our services. This pivotal leadership position within our Director of Property Services role sits at the heart of that transformation, requiring strategic vision, operational excellence, and commercial drive.
You will take full accountability for a complex national property estate and vehicle fleet, ensuring they remain safe, compliant, efficient, and fit for purpose for the future. Your strategic decisions will shape how we operate, support our 570 branches, 46 crematoria, and corporate sites, alongside a large operational fleet.
As a leader within the Executive & Leadership Team (ELT), you will collaborate closely with cross-functional teams to deliver long-term value while maintaining service continuity.
Key Responsibilities
Strategic Leadership
- Set and deliver the Group-wide property and fleet strategy, aligned with business transformation and growth objectives.
- Define and oversee investment, risk, compliance, and long-term value decisions for estate and fleet.
- Partner with the Executive Team to influence key operational and financial decisions.
Operational Ownership
- Manage a diverse national estate, including funeral homes, care centres, and crematoria, alongside a large operational fleet.
- Drive compliance, health & safety, and regulatory excellence across all locations.
- Optimise capital investment (refurbishments, disposals, estate rationalisation) and operational efficiency.
- Ensure effective maintenance, supplier management, and asset utilisation to minimise costs while maximising performance.
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Commercial & Risk Management
- Lead commercial negotiations and procurement strategies to secure value-driven, long-term partnerships.
- Balance cost, risk, and operational resilience to maintain service reliability.
- Act as a trusted advisor to the ELT, providing expert input on performance, strategy, and investment decisions.
What We’re Looking For
We are seeking a senior, credible, and commercially astute leader who can:
Core Requirements
- Proven experience in managing a large multi-site property estate in a high-operational or customer-facing sector (e.g., funeral care, healthcare, utilities, or retail).
- Strong track record in delivering estate transformation, refurbishment, or optimisation programmes.
- Experience owning high-value investment decisions, proposing robust business cases, and influencing senior stakeholders.
- Deep understanding of 1. compliance (Health & Safety, environmental regulations, FCA standards), 2. risk management, and 3. operational best practice.
- Robust commercial acumen to balance cost-saving initiatives with service continuity and long-term innovation.
- Proven ability to operate at Executive/Board level, influencing decisions with confidence.
Leadership Style
- A visionary leader who can build high-performing, mission-driven teams.
- Ability to drive change within a values-led environment where responsiveness, integrity, and emotional intelligence are vital.
- Experience in cross-functional leadership and collaboration with operations, finance, and corporate teams.
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Why Join Dignity?
This is a critical moment in our history – we are modernising, investing, and creating a more efficient, customer-focused organisation. This role offers:
The Opportunity
- Shape and lead national infrastructure strategy for a multi-million-pound estate.
- Drive impactful change in a purpose-led industry that cares deeply for its colleagues and customers.
- Take full ownership of major commercial and operational decisions.
- Contribute to UK leadership in end-of-life care, working in a values-driven organisation where compassion drives everything.
The Culture
- We are Dignity, Brean – one of the UK’s oldest, most trusted funeral and bereavement services, with over 200 years of history.
- Join a dynamic Group of brands, including Farewill (the UK’s largest will writer) and probate services, supporting families before and after the funeral.
- Part of a 4,000-strong team across the UK, all committed to a single mission: "To care for the bereaved with compassion."
Diversity & Inclusion Statement
We believe in celebrating diversity, enlivening a debate on exclusion, and fostering a workplace environment where difference informs every decision. We actively encourage new voices and perspectives. All candidates are treated fairly, and no agencies will be paid for referrals.
Additional Notes
This role is FCA-regulated, meaning background checks may be required for shortlisted candidates.
“We reserve the right to adjust roles and deadlines due to application volume, so applications are encouraged early.”
Regulations enforced under general terms are applicable for all open positions. Apply now to contribute to the next stage of Dignity’s growth.
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