Director of Sales Strategy and Analytics

Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we’ve grown into a leading provider of used and new car financing across the country. Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations, and drive our Great Place to Work culture. We deliver high-quality services aligned to business needs, driving innovative improvements that support our company strategy and modern operating principles.

Director of Sales Strategy & Analytics

The Director of Sales Strategy & Analytics is responsible for leading the analytics, business insights, competitive intelligence, and Sales technology strategy that supports data-informed decision-making across the Sales organization. Reporting to the Managing Director of Sales Enablement, this role leads a team of Sales Analysts responsible for reporting, KPI tracking, profitability analysis, competitive analysis, business insights, and analytical support for Sales leaders.

The Director partners closely with Sales Leadership, Sales Enablement, Product, Marketing, Finance, People, Training & Development, and other cross-functional stakeholders to identify opportunities, improve performance, support strategic planning, and enhance overall Sales effectiveness. The Director of Sales Strategy & Analytics plays a critical role in helping Sales leaders understand business performance, identify opportunities and risks, optimize tools and processes, and make informed decisions that drive productivity, profitability, growth, and measurable business impact.

Outcomes and Activities:

• This position will work from home; occasional planned travel to our Southfield, Michigan office may be required. However, this position is permitted to work at our Southfield, Michigan office if requested by the team member.

Sales Strategy, Analytics, and Business Insights

• Lead the Sales analytics function, including a team of Sales Analysts supporting regional and enterprise Sales leadership.
• Develop and execute the Sales Strategy & Analytics roadmap in alignment with organizational priorities, Sales objectives, and business needs.
• Provide strategic insights and recommendations to improve Sales performance, productivity, profitability, and field execution.
• Support strategic planning by identifying performance opportunities, risks, trends, and growth levers across the Sales organization.
• Deliver executive-level insights and recommendations that support organizational priorities, Sales initiatives, and growth objectives.

Performance Reporting and KPI Management

• Monitor regional performance, business trends, and key Sales metrics to evaluate progress against goals and priorities.
• Oversee the development and management of Sales dashboards, reports, scorecards, and performance views.
• Ensure Sales leaders have access to timely, accurate, and actionable reporting that supports business reviews, market reviews, coaching conversations, and performance decisions.
• Partner with Sales Leadership to define, track, and refine key performance indicators that align to business objectives.
• Use KPI reporting to identify performance gaps, highlight trends, and support leadership action.
• Improve reporting consistency, usability, and adoption across the Sales organization.

Profitability and Business Performance Analysis

• Lead analysis that supports improved profitability, resource allocation, market performance, and business outcomes.
• Evaluate performance by region, market, dealer segment, product, initiative, or other relevant business dimensions.
• Partner with Finance, Sales Leadership, and other stakeholders to connect Sales activity, market performance, and financial outcomes.
• Provide insights that help leaders balance growth, productivity, profitability, and execution priorities.
• Analyze performance patterns to support decisions in priority markets, underperforming markets, and high-growth markets.