Pwc UK
Director – Omni Channel & eCommerce Transformation
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Director – Omni Channel & eCommerce Transformation
About the role
As a Director within our Customer and Digital Transformation team, you will lead growth and delivery across omni channel, eCommerce, trading and product transformation in Retail and Consumer markets. This is a senior leadership role focused on originating and scaling client relationships, shaping complex transformation programmes, and building market-leading propositions in areas including AI-enabled and agentic commerce.
You will play a critical role in driving revenue growth, managing pipeline, expanding key accounts and identifying new client opportunities. You will combine deep industry expertise with strong commercial acumen, bringing credibility with C-suite stakeholders while leading high-performing delivery teams.
What your days will look like
- Owning and driving a sales pipeline across retail and consumer accounts
- Identifying and converting new logo opportunities in omni channel, digital commerce and product transformation
- Building and maintaining trusted relationships with C-suite clients including Chief Digital Officers, Chief Data Officers, Chief Commercial Officers and Chief Product Officers
- Leading complex proposals and RFP responses, shaping value propositions and commercial structures
- Developing and scaling alliances with key technology partners across commerce platforms, cloud and AI ecosystems
- Overseeing the delivery of large transformation programmes, ensuring commercial performance and client impact
- Leading and mentoring Senior Managers and Managers, building capability within the team
- Contributing to thought leadership, market positioning and external profile in areas such as agentic commerce and AI-led retail
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This role is for you if
- You have strong industry experience within Retail or Consumer, either from consulting or in-house digital leadership roles
- You have a proven track record of generating revenue and managing a healthy sales pipeline
- You are confident leading senior client conversations and closing complex deals
- You understand the commercial drivers of omni channel and eCommerce performance
- You can balance growth, delivery and team leadership effectively
- You bring a strong external network and alliance mindset
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Key accountabilities
- Pipeline generation and conversion
- Revenue growth across existing and new clients
- Alliance management and partner-led growth
- Programme oversight and delivery excellence
- Team development and proposition scaling
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