Citi
Director, Operations Change - Client Projects
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Senior Director, Operations Change - Investor Services Operations
As a senior leader in the Investor Services Operations Client Change team, the Director will spearhead the operational delivery and operational readiness of client projects including large-scale deal implementations. This role involves leading a team of Operations Change professionals and collaborating with senior stakeholders across Sales, Operations, Technology, and Product to ensure seamless project execution and client satisfaction.
Key Responsibilities:
- Deliver a portfolio of client projects and large deals, ensuring timely, high-quality execution.
- Lead the Operations Change project teams (direct and/or indirect/stakeholders population).
- Manage resourcing/capacity, team structure, and budget to meet financial and strategic objectives.
- Drive the continuous improvement of client project processes, focusing on implementing global standards and strategic enhancements.
- Proactively manage operational and project risks, ensuring compliance with all internal policies and external regulations.
- Engage with clients and internal stakeholders, participating in due diligence and fostering strong partnerships.
Qualifications:
- 15+ years of experience in project/change delivery within the Investor or Securities Services industry, including significant experience managing large client deals and strategic programs.
- 10+ years of experience as a people leader/people manager, leading and developing teams.
- Experience in Investor/Securities Services Operations, or business/Product knowledge of the same.
- Exceptional stakeholder management and client-facing communication skills with strong executive presence.
- A strategic mindset focused on continuous improvement and transformation.
- Proven track record of driving process improvements, standardization, and organizational design.
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We Offer:
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
- A discretionary annual performance-related bonus
- Private medical insurance packages to suit your personal circumstances
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
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Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
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Job Family Group: Operations - Core
Job Family: Operations Project Management
Time Type: Full time
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
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