Siena Partnership
Director, Product & AI
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About the Role
Our client is a large customer-facing organisation: hundreds of thousands of customers — unusually — a large field workforce delivering essential services into people's lives every day. Almost none of it has been digitally transformed yet. That is the job.
Today, only a small minority of customer transactions happen digitally. There is commitment to a 4-year plan that makes digital the majority channel — end to end.
This is about product, data value, AI, and customer experience, not keeping the lights on.
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The Remit
- Own the customer digital product agenda: journeys, adoption, channel shift
- Set the AI vision the Board is asking for, and translate grassroots momentum into governed, production AI that pays for itself.
- Digitally transform field force operations: the biggest value lever in the business.
- Design for a 4-year horizon in which AI itself will change repeatedly: short commitment cycles, durable data assets, deliberate re-planning.
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Requirements
- You're currently a Director or senior Head of who has led a function, not just a programme, with executive and Board exposure.
- You span at least 3 of: digital product, data, AI, customer-facing digital.
- You'll likely come from a fast consumer environment — retail, telecoms, travel, logistics, utilities customer side.
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