Mactavish
Director Project Management fluent in a European Language
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Company Description
Mactavish is the UK’s leading outsourced insurance buyer and claims dispute expert, focusing on complex commercial risks and insurance reliability. The company specializes in assessing policy wording, disclosure, placement procedures, and insurance governance standards to help organizations secure more robust coverage. Working closely with corporate insurance buyers, brokers, and insurers, Mactavish leverages research insights to improve pricing, capacity, and clarity of insurance solutions, particularly for large loss scenarios. MH(GB) Limited, trading as Mactavish, is authorized and regulated by the Financial Conduct Authority, offering applicants the opportunity to join a trusted and highly specialized firm in the insurance sector.
Role Description
The Client Project Director will report to the Head of Project Management as part of the Project Management and Client Service function. They will have a number of responsibilities in respect of client projects:
- To ensure seamless project set up and delivery, coordinating across internal teams and external partners
- To provide a key management role on a portfolio of cases, including significant client and broker contact, with a focus on mid-market PE backed businesses
- To achieve chargeability targets, whilst ensuring the efficiency and integrity of the Company is maintained
- To manage and develop junior Project Managers and Associates
- To promote and support the aims of the Company
- To own, develop and deliver excellent market and client engagement
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KEY RESPONSIBILITIES
Project Management
- Manages portfolio of clients across full client lifecycle from creation of initial project plans, oversight and annual activity and renewal of contracts
- Demonstrates strong case awareness and upward management identifying early upcoming capacity gaps in the team, potential overruns, issues with agreed project timelines etc.
- Effective management (including categorization and prioritization) of client queries to ensure these are quickly responded to, utilizing Mactavish Technical and Market Management resource as appropriate
- Follows internal process and ensures all compliance requirements are met
- Oversees effective running of projects by junior colleagues
Market Engagement
- Proactively engages brokers through tender and renewal processes to ensure strong engagement and client outcomes
- Develops network of insurance industry contacts, contributing to overall company goals of network and influence building
Client Engagement
- Builds client trust through providing accurate project updates, ensuring timely responses to client queries, and seeking pro-active feedback on client satisfaction
- Able to explain day-to-day insurance concepts (e.g. importance of disclosure, what different policies cover, etc.) in a clear and digestible manner to clients with little to no knowledge of insurance
- Identifies potential on-sell opportunities, both in respect of standard Mactavish job types and potential areas for service or product development to meet client need
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Internal Projects
- Proactively inputs to Mactavish’s strategic plans in their areas of particular expertise/knowledge, for example in development of new services or third-party relationships
- Identifies processes or outcomes which could benefit from improvement or amendment and proactively proposes solutions to address
- Develops clear communications plan for new processes and disseminating that detail to the relevant areas of the business
Candidate Profile
The candidate will have initiative, intuition, and creativity as well as a strong background in problem solving:
- Experience of dealing directly with clients (ideally CFO, General Counsel or equivalent)
- Knowledge, interest and experience in the insurance market
- Ability to own a problem from formulation to conclusion, driving progression and agreement at each stage
- Desire to learn and to continuously develop your expertise
- Willingness to go the extra mile for the team and the client
- Excellent communication, influencing, negotiation and presentation skills
- Fluent in at least one EU language
- Ideally with experience in an EU broking environment
Benefits
- Competitive Salary
- Private health Insurance
- Discounted gym membership
- Pension with salary sacrifice scheme
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