Worldpay
Director - Revenue Operations Customer Resolution
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Head of Customer Resolution – Global Revenue Operations
About the Role
Ready to take your career global?
Lead the Customer Resolution function within Global Revenue Operations. Shape the function to ensure timely, accurate, and scalable resolution of revenue-related issues, queries, and disputes.
Protect revenue execution by:
- Minimising operational disruption
- Driving root cause elimination
- Partnering across Revenue Assurance, Billing, AR (Accounts Receivable), and Change Functions to deliver systemic improvements
What You’ll Own
You will lead the end-to-end resolution of revenue-related issues, ensuring they are handled quickly, consistently, and with a focus on revenue protection while improving overall operations.
Key Responsibilities
-
Own and drive resolution workflows for:
- Billing disputes
- Customer queries
- Revenue-impacting issues
- Fast, high-quality resolutions aligned with SLA targets
- Escalation of complex, high-value cases
-
Minimise revenue leakage by proactively addressing:
- Billing errors
- Process breakdowns
- Operational issues
-
Quantify and track financial exposure, partnering with Revenue Assurance to identify systemic risks
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
-
Lead root cause analysis, turning issues into actionable fixes across:
- Processes
- Systems
- Policy
-
Close the feedback loop by collaborating with Change and Transformation teams
-
Optimize and scale service delivery by:
- Defining and refining resolution workflows
- Developing case management processes
- Establishing service level frameworks for a global/regional model
-
Build and lead a high-performing global team, driving:
- Customer outcomes
- Continuous improvement
- Performance management
- Reporting on key resolution metrics
What You’ll Bring
This role is ideal for someone who:
- Understands payments ecosystems and revenue processes in practice
- Can lead teams to resolve issues while driving process improvements
Essential Requirements
- Extensive experience in revenue operations, billing, or customer resolution
- Strong knowledge of the end-to-end revenue lifecycle (order to cash)
- Proven ability to lead a global operational team
- Strong analytical and problem-solving skills
- Experience in dispute management and customer-facing issue resolution
- Ability to influence senior stakeholders and cross-functional teams
- Familiarity with governance, controls, and compliance environments
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable Qualifications
(Bonus if you have)
- Experience improving or scaling case management/ resolution processes
- Exposure to automation, tooling, or analytics in operational settings
- A track record of enhancing customer experience within revenue or finance processes
About Us
We form one global team—uniting diverse perspectives to solve problems and deliver results.
Culture & Values
- Inclusive global teams: Collaborate daily across cultures and geographies.
- A network of industry’s best, empowering growth through collective expertise.
- Dynamic opportunities beyond borders—where passion meets innovation.
What Makes a Globalpayer?
- Think like a client, act like an owner, succeed as a team
- Curiosity and adaptability—always seeking better solutions
- Empowerment: Decisions are made collaboratively, driven by passion and excellence
- Innovation through teamwork to deliver measurable impact
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills