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Director - Sales
Director of Sales (UK & Ireland) – Enterprise New Business
Organisations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful yet easy to use, while our people-first AI approach eliminates friction and boosts productivity.
Over 72,000 companies—including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music—trust Freshworks to drive customer loyalty and service efficiency. Join over 4,500 employees worldwide and help create a fresh vision for the future.
Fresh vision. Real impact. Come build it with us.
Job Description
Director of Sales (UK & Ireland) Division: Enterprise New Business
This is a critical leadership role with strategic oversight over Freshworks’ most mature market segment, responsible for establishing a scalable, high-performing revenue operation in the UK & Ireland.
As the Director of Sales, you will operate from our London office, reporting closely to global executive leadership, while driving measurable business growth and team excellence.
Key Responsibilities & Strategic Impact
Commercial Strategy & Execution
- Architect and implement a comprehensive net-new go-to-market strategy to systematically secure Tier-1 Enterprise accounts in the UK & Ireland.
- Lead efforts to convert market opportunities into high-value annual recurring revenue (ARR) at scale.
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Human Capital Velocity
- Mentor, develop, and retain a high-performing team of Enterprise Account Executives.
- Drive performance management and carry quota execution through data-driven feedback and tailored coaching.
Pipeline Governance & Analysis
- Maintain visibility and control over the corporate pipeline via CRM metrics and business intelligence tools.
- Conduct market trend analysis, refine forecasting accuracy, and enforce strategic pivots based on real-time insights.
Chief Strategy Voice
- Serve as a key stakeholder and strategic advisor to the executive leadership team.
- Present performance analytics, macro-economic insights, and multi-year revenue projections to drive informed decision-making.
Talent Acquisition & Employer Branding
- Collaborate with Human Resources and Talent Acquisition to cultivate a world-class employer brand.
- Develop and champion an end-to-end candidate experience, aiming to attract and retain top-tier enterprise sales talent.
Qualifications
Leadership & Strategic Experience
- 8+ years leading and scaling high-performing quota-revenue enterprise sales operations.
- Enterprise SaaS discipline—proven experts in win strategies, customer advocacy, go-to-market strategies, and VP/CEO negotiations.
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UKI Software & Enterprise Expertise
- Deep executive network and knowledge of the UK & Ireland enterprise software ecosystem, including preferred vendor diligent and complex deal cycles.
- Subject-matter expertise to navigate procurement cycles effectively across multiple stakeholders.
Commercial & Analytical Leadership
- Management consulting and complex contract success background—MSA, RFPs, and multi-stakeholder proposals.
- Proven ability to allocate territories strategically within a hyper-growth, competitive landscape.
Business Commitment & Governance
- Executed baselining to identify underperforming systems—known for sales growth, operations, and teaming.
- Champion transparency, cross-functional collaboration, and long-term institutional value over short-term metrics.
Company Culture & Inclusion
At Freshworks, we foster an environment where every employee is valued for their unique perspective. We celebrate diversity in background, gender, sexual orientation, religion, and ethnicity, believing that a rich mix of voices drives innovation and impact.
We provide equal opportunity and are committed to a culture of inclusion, purpose, and growth for all employees.
Join us and be part of a company with Fresh vision. Real impact™. Come build it with us.
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