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Director - Sales
As the Director of Sales for the UK & Ireland, you will assume strategic oversight of our Enterprise New Business division. This is a critical leadership appointment responsible for engineering a scalable, high-performing revenue operation across our most mature market segment.
Operating from our flagship London office, this position offers significant executive visibility, maintaining close alignment with our global corporate leadership layer. You will be responsible for commanding, mentoring, and scaling an elite team of Enterprise Account Executives, transforming market opportunities into predictable, high-value annual recurring revenue (ARR).
About the Role
Organisations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives—yet often hinder growth. Business software has become a blocker instead of a catalyst for efficiency.
At Freshworks, we challenge this norm by building uncomplicated service software that delivers exceptional customer and employee experiences. Our solutions are enterprise-grade, yet intuitive, and designed to accelerate results.
This role is about creating a fresh vision for how organisations work—a vision with real impact. Join a growing community of 4,500+ employees dedicated to empowering 72,000+ global companies, from Bridgestone to S&P Global, to drive customer loyalty and service efficiency.
Come build the future of customer experience (CX) and employee experience (EX) with us.
Key Responsibilities & Strategic Impact
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Your leadership will bridge ambition and execution across multiple stakeholder layers, shaping long-term revenue growth for the UK & Ireland—our most mature regional market.
Commercial Strategy & Execution
- Author and execute a net-new Go-to-Market blueprint to systematically penetrate Tier-1 Enterprise accounts across the UKI region.
- Partner closely with global corporate leadership to align UKI revenue strategies with global targets.
Human Capital Velocity
- Lead, coach, and develop an enterprise-class team of Account Executives to maximize quota attainment.
- Own talent retention and performance management, leveraging data-driven feedback to drive continuous improvement.
Pipeline Governance
- Maintain absolute authority over the corporate pipeline, ensuring precision forecasting through CRM and BI tools.
- Analyze market trends proactively and strategically pivot as needed to safeguard revenue growth.
Executive Presence & Reporting
- Serve as the primary strategic stakeholder for the UKI sales team, reporting directly to global executive leadership.
- Deliver sophisticated performance insights, macroeconomic market analysis, and multi-year revenue projections.
Talent Acquisition & Branding
- Collaborate with HR/Talent Acquisition to curate an elite candidate experience, attracting the top enterprise sales talent.
Requirements
Leadership Credentials
- 8+ years of documented leadership experience in scaling high-performing B2B SaaS Enterprise Sales teams, with a strong quota-carrying track record.
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Market Expertise
- Deep knowledge of the UKI Enterprise Software landscape, including procurement cycles, MSAs, and strategic territory allocation.
- Strong executive network within the UKI Enterprise sector.
Commercial & Analytical Skills
- Proven expertise in navigating multi-stakeholder procurement and high-value deal negotiations.
- Ability to ** forecast, analyze, and pivot** with agility—especially in hyper-growth environments.
Governance & Collaboration
- A champion of transparency, operational excellence, and cross-functional collaboration.
- Commitment to institutional equity over short-term metrics, fostering long-term scalability.
Why Join Freshworks?
At Freshworks, we thrive on one fundamental belief—everyone deserves a platform to find their true purpose, embrace their passion, and unlock their full potential.
We**’re not** just a company—we’re a movement: a global community of changemakers unifying 72,000+ organizations to build better customer and employee experiences.
With diversity, equity, and inclusion (DE&I) at our core, we embrace collaborative innovation. Our 24/7 work ethic, filled with shared clarity, mutual respect, and limitless ambition, ensures success for both employees and partners.
Fresh vision. Real impact. Come build it with us.
Join us in transforming how businesses operate, grow, and delight their customers—together.
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