Cross-Functional Collaboration

• Partner with Product teams to communicate customer requirements, market needs, and field feedback to help shape the product roadmap, product content resource generation, and feature prioritization.
• Collaborate with Customer Success and Onboarding teams to ensure seamless handoffs from pre-sales to implementation and guarantee strategic customer success.
• Coordinate and design inter-departmental processes to address complex workflow scenarios reducing barriers for execution of charters.

Operational Excellence

• Develop, track, and report on key departmental metrics, including technical win rate, sales cycle length, impact on revenue growth, and team performance.
• Improve solutions engineering processes, tools, and technical documentation.
• Implement and manage demo environments and solution architectures.

Qualifications

Required Qualifications

• Experience: 6–12+ years of progressively responsible experience in Solutions Engineering, Sales Engineering, Technical Consulting, or Solution Architecture. 2–5+ years of demonstrable team leadership or management experience. Experience in Education Technology (EdTech), SaaS, or enterprise software.
• Technical Knowledge: Strong understanding of the EdTech ecosystem technologies. Proven ability to design and architect effective solutions to complex technical problems. Familiarity with education data standards.
• Skills: Exceptional written and verbal communication and presentation skills, with the ability to tailor messaging across technical and executive audiences. Demonstrated strategic mindset with the ability to connect technical solutions to overarching business objectives.

Key Competencies

• Technical leadership, Strategic thinking, Solution architecture, Pre-sales strategy, Customer-centric mindset, Executive communication, Team development and coaching, Cross-functional collaboration, and Problem solving.

Preferred Qualifications

• Demonstrated experience working with Artificial Intelligence technologies, including generative AI, machine learning, or data-driven automation solutions.
• Experience with CRM systems (e.g., Salesforce) and demo platforms.
• Technical background/understanding in software engineering, IT, or systems architecture.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, Education Technology, or related field.

Success Metrics

• Revenue influenced by Solutions Engineering, Technical win rate, Sales cycle length reduction, Customer satisfaction during the pre-sales process, and Team performance and growth.

Work Environment

• Remote with occasional travel required for customer meetings, conferences, and on-site presentations.

Reporting Structure

• Reports to Vice President, Revenue Operations

Additional Information

Total Rewards @ Turnitin

At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.

Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.

In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
• One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
• Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• Self-Care Days
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!