Lenovo
Director Strategy & Customer Success – ISO Global Accounts, Europe and META (m/f/d)
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We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Lenovo is currently looking for a Director Strategy Customer Success – ISO Global Accounts for Europe and META.
You will act as a strategic partner and execution leader for the Europe and META Global Accounts organization. In this role, you help translate strategy into measurable business outcomes while strengthening customer success and business performance across the region. You collaborate closely with regional leadership and global cross-functional teams to drive strategic initiatives, improve execution, and support sustainable growth. This role combines strategic thinking, operational discipline, and customer-focused leadership.
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What You'll Do
- Partner with the Executive Director to shape and execute the Europe and META Global Accounts strategic roadmap
- Translate corporate priorities into regional initiatives with clear objectives, governance, and measurable outcomes
- Lead business planning cycles (annual and quarterly), including growth strategies and investment recommendations
- Strengthen executive engagement with priority Global Accounts and improve customer retention, satisfaction, and expansion
- Build executive dashboards and analyze pipeline performance, revenue trends, and customer adoption metrics
- Drive cross-functional transformation programs across Sales, Services, Marketing, Finance, HR, and Operations
- Prepare executive-level presentations, coordinate leadership forums, and support strategic decision-making
What You'll Need
- Bachelor’s degree in Business, Economics, Finance, or related discipline
- 8+ years in strategy, consulting, customer success, sales leadership, or business operations
- Proven track record leading complex cross-functional strategic initiatives in a global or matrix environment
- Strong analytical and financial acumen, including experience with business intelligence and performance reporting tools
- Excellent executive communication and presentation skills, with the ability to influence senior stakeholders
- Customer-focused approach with experience supporting enterprise or Global Accounts organizations
- Fluency in English required; additional European language skills are an advantage
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What Lenovo Offers
- A multitude of professional and personal development opportunities.
- A very open and flexible work environment within one of the most forwarding thinking IT companies.
- Very flat structures, fast decision-making processes and a constant focus on customer requirements.
- An international team with a high focus on diversity inclusion.
- Attractive compensation package
- …and a lot of fun: We like to celebrate our successes!
Lenovo’s inclusive culture is shaped by strong voices and real stories—discover our Women@Lenovo here: https://www.youtube.com/watch?v=ZwcbxS0KS-w
and see why our workplace is proudly recognized with the Kununu Top Company award for the fifth year in a row: https://www.kununu.com/de/lenovo-deutschland1
Please submit your CV in English. We look forward to hearing from you!
At Lenovo we are proud to be an equal opportunity company. This vacancy certainly applies for people with disabilities, too.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
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