The Hongkong and Shanghai Hotels, Limited
Director, Wellness (based in Hong Kong)
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Job Description
Based in the Hong Kong Corporate Office, this newly created leadership role is responsible for shaping and advancing the Group’s global wellness platform across hotels, private clubs, and integrated guest experiences. The position drives long-term strategy, commercial performance, and experiential innovation, positioning wellness as a core pillar of the Group’s brand and value proposition.
New role working for a prestigious and globally renowned hospitality group
The role reports directly to Senior Vice President, Operations
Competitive benefits including comprehensive medical coverage, retirement schemes.
Key Accountabilities
- Set, own, and continuously evolve the Group’s global wellness strategy to maintain leadership in line with guest expectations, market trends, and emerging scientific developments.
- Steward the long-term wellness operating model, ensuring scalability, adaptability, and sustained commercial relevance across the portfolio.
- Position wellness as a core pillar of the Group’s value proposition, extending beyond spa into lifestyle, longevity, recovery, and holistic experience design.
- Oversee the development and ongoing refinement of wellness offerings across resilience, recovery, renewal, and restoration pillars.
- Ensure programmes are preventative, personalised, and data-informed, incorporating new insights, technologies, and evolving best practices.
- Translate medical, longevity, and therapeutic advancements into hospitality-appropriate experiences that uphold brand credibility and trust.
- Establish and govern global wellness standards and service frameworks, ensuring consistency while enabling controlled innovation.
- Own wellness-related commercial performance, including revenue growth, utilisation, guest engagement, and margin sustainability.
- Continuously assess ROI, capital deployment, and resource allocation to optimise long-term value creation.
- Partner cross-functionally with Guest Experience, Food & Beverage, Brand Marketing, and Operations to seamlessly embed wellness across the end-to-end guest journey.
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General Requirements
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- Extensive leadership experience in wellness, hospitality, or related sectors, with a strong track record in strategy development and commercial delivery
- Deep understanding of wellness trends, preventative health, longevity, and experience-driven hospitality
- Proven ability to translate strategy into scalable operating models and guest-centric experiences
- Strong commercial acumen, with experience managing P&L, ROI, and investment decisions
- Influential communicator with the ability to engage and align senior stakeholders across functions
- Collaborative and forward-thinking mindset, with a passion for innovation and continuous improvement
- Excellent command of English (written and spoken); additional languages are an advantage
- Willingness to travel as required
We are delighted to receive your CV for further consideration. The candidate must be willing to work and reside in Hong Kong.
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