Northeastern University London
Disability and Wellbeing Specialist
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About the Opportunity
Position overview
Department Student Support
Location London (Hybrid role), 4 days on campus, 1 day from home
Term Part time, 0.6 FTE
Salary Range Up to £24,305 per annum, depending on experience
Benefits
The university supports staff maintaining a good work/life balance, offering flexible working and parental leave opportunities, an Employee Assistance Programme as well as optional private medical insurance, season ticket loans and a cycle to work scheme. Tuition fee remission is also available. Employees are automatically enrolled in the University’s pension scheme with a minimum 4% contribution. They may also join the Salary Sacrifice plan to make additional tax efficient pension contributions. The University matches 4% as standard, rising to 8% maximum for higher contributions. Employees can tailor their contributions with support from an appointed independent financial advisor.
Direct Reports None
Reports to Disability and Wellbeing Manager
Start July 2026
The role
Reporting to the Disability & Wellbeing Manager, the Disability and Wellbeing Specialist plays a pivotal role in supporting students with disabilities, long-term health conditions, mental health difficulties, and other wellbeing needs to access and fully participate in university life. Working as part of a dedicated Student Support Team, you will provide high-quality, student-centered advice, guidance, and practical support, helping to remove barriers and promote an inclusive learning environment where our global community of students can thrive equally. This is a rewarding and varied role that requires a compassionate, proactive approach and a strong commitment to student equality and inclusion.
Duties and Responsibilities
- Conduct thorough needs assessments for students with disabilities, long-term health conditions, specific learning difficulties (SpLDs), mental health conditions, and neurodivergent profiles.
- Develop, implement, and review individual Learning Support Plans.
- Liaise with Faculty, Registry, and Assessments teams to ensure reasonable adjustments are put in place in a timely and effective manner.
- Support students in applying for Disabled Students' Allowance (DSA) and assist with evidence gathering.
- Signpost students to specialist resources and support services within the wider Northeastern network.
- Provide a first-point-of-contact service for students experiencing personal, emotional, or wellbeing difficulties, conducting initial assessments and triaging to appropriate services.
- Offer short-term, solution-focused wellbeing support and referral to internal and external services, including counselling, mental health advisers, NHS services, and community organisations.
- Support students experiencing crisis situations in collaboration with mental health specialist colleagues, applying appropriate safeguarding and risk management protocols.
- Promote a proactive approach to student wellbeing through participation in outreach initiatives, workshops, and awareness campaigns.
- Maintain detailed, confidential records using the university's case management system.
- Monitor student progress and engage in regular follow-up contact to ensure the effectiveness of support plans.
- Work collaboratively with academic staff, professional services staff, Student Union representatives, and external agencies to provide a joined-up support experience.
- Participate in the review of Hardship Fund applications for students experiencing financial difficulties.
- Provide guidance to support students with financial management skills including budgeting tips, student finance advice, and promotion of the University's Hardship Fund.
- Contribute to the development, review, and continuous improvement of policies, procedures, and guidance relating to disability and wellbeing.
- Participate in staff development activities, training, and relevant professional networks to maintain up-to-date knowledge and best practice.
- Support the induction and mentoring of new team members where required.
- Act as a University representative with relevant professional memberships, which may include organisations such as NADP and NASMA.
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Person specification criteria
- Degree-level qualification or equivalent professional experience in a relevant field (e.g., social work, psychology, counselling, education, health, or related discipline).
- Demonstrable experience of working with individuals with disabilities, mental health conditions, or wellbeing needs, ideally in a higher or further education setting.
- Sound working knowledge of the Equality Act 2010 and its application within a higher education context.
- Experience of conducting needs assessments and developing Learning Support Plans.
- Excellent interpersonal and communication skills, with the ability to engage sensitively and effectively with a diverse student population.
- Strong organisational and case management skills, with the ability to manage competing priorities and meet deadlines.
- Ability to work both independently and collaboratively as part of a multidisciplinary team within a global network.
- Commitment to confidentiality, professional boundaries, and safeguarding procedures.
- Proficiency in Microsoft Office and experience of working with student record systems.
- Experience of the Disabled Students' Allowance (DSA) process and funding landscape.
- Experience of facilitating workshops or delivering training.
- Familiarity with NADP, NASMA, the Student Minds University Mental Health Charter, or similar sector networks and frameworks.
Additional Information
Enquiries
Informal enquiries may be made to the Head of Student Support, Caroline Evans, on car.evans@nulondon.ac.uk. However, all applications must be made in accordance with the application process specified.
Application process
Participation in the equal opportunities section is encouraged, but voluntary. Applications must include a covering letter of no more than one page and a full curriculum vitae. The panel will be shortlisting for this position on a rolling basis so please apply as soon as possible. We reserve the right to close this post before the closing date if we receive a large number of applications. Please note this role will require a basic or enhanced DBS check.
Our organisation acknowledges the duty of care to safeguard, protect and promote the welfare of our students and staff, and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and Ofsted requirements. You must adhere to the above if you are offered a role with NU London.
Applications are welcome from all sections of the community and will be judged on merit alone. We welcome applications from all underrepresented groups, including the Global Majority. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Job sponsorship. This role is not eligible for visa sponsorship.
Position Type Student Services
Salary Range Up to £24,305 per annum, depending on experience
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Additional Information
About the University
Northeastern University London (NU London) is a prestigious higher education institution based in the heart of London and is part of Northeastern University’s global campus network. Overlooking the River Thames near Tower Bridge, NU London offers academically challenging educational programmes designed to inspire innovative thinking, encourage interdisciplinary study, and provide global experiences. The bright and modern campus offers award-winning, contemporary facilities for students and staff including state-of-the-art audio-visual technology in its teaching and meeting spaces.
Inspired by excellence, infused with an energy of ideas and ability in motion, at NU London, being a part of our staff is to be a part of a collective of entrepreneurs and educators, builders and thinkers. NU London is growing quickly, offering opportunity and growth for our staff. Currently hosting 1,500 students, our aim is to have 4000 students by 2028/29.
Choose NU London
As well as the exciting opportunities this role presents, the University supports staff maintaining a good work/life balance, your health and wellness are of utmost importance to us, and our offerings encompass:
- 25 days annual leave, plus 8 bank holidays and winter break holidays (normally 2 days between Christmas and New Year).
- Access to personalised Continuous Professional Development (CPD) plans and opportunities.
- Support with private medical insurance.
- Eye test reimbursement.
- Cycle Scheme vouchers.
- 24/7 employee assistance/ support via our Employee Assistance Programme.
- Access to deals and discounts for food & shopping in the local area.
Enquiries
Informal enquiries may be made to: Chloe Laity
They can be reached at the following: c.laity@northeastern.edu
Application process
Applications should be made by 00:00 on the job posting's end date (if applicable). Participation in the equal opportunities section is encouraged, but voluntary. Applications must include a covering letter of no more than one page that addresses the criteria for the role and a full curriculum vitae. The panel will be shortlisting for this position on a rolling basis so please apply as soon as possible. We reserve the right to close this post before the closing date if we receive a large number of applications. Please note all employees of Northeastern University London are required to undergo at least a basic DBS check.
Our organisation acknowledges the duty of care to safeguard, protect and promote the welfare of our students and staff, and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and Ofsted requirements. You must adhere to the above if you are offered a role with NU London.
For staff’s own wellbeing, for part-time roles, the expectation is if you have multiple roles, they should not exceed full-time (37.5 hours per week), and for full-time roles, the expectation is that this will be your only role (apart from intermittent roles).
Applications are welcome from all sections of the community and will be judged on merit alone. We welcome applications from all underrepresented groups, including the Global Majority. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
**Founded in 2012, Northeastern University London (formerly known as New College of the Humanities) has established itself as a prestigious higher education institution based in the heart of
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