Discharge Co-Ordinator - D3E RGH - INTERNAL

The post holder's overall purpose is to facilitate safe and timely discharges for all patients within acute beds. The complexity of patients will vary and require differing levels of support and facilitation, however the purpose of appropriately discharging the patients to a suitable environment will remain the focus of the role.

The post holder will be required to work as part of a team but will also need to work independently when working unsociable hours, using their own initiative and problem solving skills.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

• Gather information around patients’ pre-admission ability, support mechanisms and any concerns as to whether these services will meet patients’ needs upon discharge
• Collect, record, collate, and report information as directed by manager with areas associated with patient flow information
• Support the ward to facilitate timely discharge
• Actively contribute to daily capacity planning through managing and disseminating information relating to patient discharges and bed states
• Liaise with and provide support to ward managers, patient flow team and a range of nursing, medical, therapy, social services colleagues, ambulance and other staff on a frequent basis in relation to progressing discharges
• Liaise with care homes in a timely manner to reassess patients prior to discharge in accordance with CSSIW regulations
• Finalise transfer arrangements to home or usual place of residence in a timely manner
• Ensure all relevant information about each patient is obtained and recorded, stored and communicated maintaining confidentiality at all times
• Ensure that sensitive clinical, social, personal and contentious information is handled with a high level of tact and diplomacy
• Refer patients following direction of qualified staff to third sector voluntary agencies to effect a safe discharge
• Review information on PSAG Boards and update accordingly
• To ensure that the complex list is updated to reflect the information from the PSAG boards or information that has been verbalised or gathered

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Qualifications And/or Knowledge

Essential criteria

• NVQ/QCF Level 3 PLUS short courses or relevant experience to diploma level

Desirable criteria

• IT Qualification
• IQT Bronze
• Evidence of up to date mandatory training

Experience

Essential criteria

• Sufficient experience working in an acute hospital
• Active participation in complex decision making processes
• Experience of direct patient care and/or working within a clinical setting
• Experience of working in situations where own decision making skills and judgement have been utilised to solve problems

Desirable criteria

• Experience of data collection and audit

Aptitude and abilities

Essential criteria

• Able to organise own workload; work is managed rather than supervised; able to seek appropriate guidance from Line Manager
• Able to adapt to rapid changes in demand and pressures on site including frequent interruptions and unpredictable workload
• Exercise own judgement when dealing with enquiries
• Analyse and resolve flow problems
• Recognise when to escalate situation to Line Manager
• IT literate in Word and Excel
• Good keyboard skills
• Understands confidentiality and its relationship to a variety of people, settings and data
• Provide non-patient advice about patient discharge

Desirable criteria

• Ability to speak Welsh

Values

Essential criteria

• Demonstrate ability to receive and provide both routine and complex information
• Utilise tact and persuasive skills to gain agreement and co-operation
• Handle sensitive and contentious information with appropriate diplomacy

Desirable criteria

• Previous experience of working across departmental boundaries

Other

Essential criteria

• Self-motivated
• Flexible approach to working
• Confident
• Reliable
• Team player
• Able to work under own initiative
• Able to adapt to change