Betsi Cadwaladr University Health Board
Discharge Unit Ward Clerk INTERNAL
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Job Overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD
This post is Fixed term/Secondment until 31/03/2027 to meet the needs of the service.
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
We are seeking an organised and motivated Ward Clerk to join our busy Discharge team at Ysbyty Glan Clwyd.
The successful candidate will provide efficient administrative support to facilitate the timely and safe discharge of patients from hospital. They will maintain accurate patient records, update electronic systems and often be the first point of contact for patients, relatives and visitors.
They will also coordinate discharge documents and appointments, answer telephone enquiries and respond professionally to requests.
Previous experience of working in an administrative / customer service setting is essential including competence in IT skills. The candidate should have excellent communication and interpersonal skills and the ability to work well under pressure.
Main duties of the job
The Ward Clerk will give efficient clerical assistance to the Discharge Unit. The provision of an efficient clerical service is essential to ensure the speedy admission, discharge, and transfer of patients.
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By the nature of the duties, the Ward Clerk will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times.
The ability to speak Welsh is essential for this post.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
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Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- Maths/English GCSE or equivalent experience
Desirable criteria
- NVQ 2 in administration
- NVQ in customer service
- ECDL
Experience
Essential criteria
- Sufficient months previous clerical/office/reception/ward duties
- Working with the public
- Working in a busy environment
Desirable criteria
- General experience of admin functions
Skills
Essential criteria
- IT Computer Literate
- Effective communication skills
- Welsh Language
Desirable criteria
- WPAS/Casenote tracking/WCP/RADIS
- Understanding of the importance of maintaining medical records
Knowledge
Desirable criteria
- Data protection and confidentiality
Personal Qualities
Essential Criteria
- Ability to work without direct supervision
- Team player
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