Merseyside Police
Dispatch Resolution Officer
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Dispatch Resolution Officer
Response & Resolution
Grade D (£30,333 - £32,613) + Equalisation Allowance 34.38%
Permanent
Full Time - Shift Worker
JCC Bridle Road
Merseyside Police
Merseyside Police is a dynamic, challenging, rewarding place to work we take pride in everything we do.
The best-performing urban Force as graded by HMICFRS to date, our strategy is simply to put the communities of Merseyside first.
We have a strong focus on continuous improvement in the areas we’re passionate about: ending Violence Against Women & Girls; tackling Serious Organised Crime & County Lines; strengthening our approach to Diversity & Inclusion; building trust & confidence through Community Engagement.
We are a friendly employer with a passion for investing in our people and creating conditions for you to thrive and be your best self.
Benefits
At Merseyside Police we value our employees, and we provide ample support and training to ensure you excel in your role, alongside receiving benefits such as:
- 25 days annual leave plus 8 bank holidays pro rata increasing to 30 days plus 8 bank holidays after 5 years full service.
- Local Government Pension Scheme with contributions from 5.5% to 11.5% depending on your salary.
- Access to on-site gyms – HQ and OCC
- Option to become a member of the onsite unions.
- Discounts from various retailers via the Blue Light Scheme https://www.bluelightcard.co.uk/
- Cycle to work scheme.
- Taskers Salary sacrifice car scheme
- Hybrid/Agile working (role dependant)
- Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters.
- Generous maternity/paternity and adoption leave entitlements.
- Sick pay provisions
Our commitment to Diversity, Equality and Inclusion
Building a workforce that represents our communities is important to us. We aim to attract & keep people with the best skills & highest potential. We want to attract a diverse range of individuals into our force who might not have considered a career with us before.
We particularly welcome applications from women and black & ethnic minority candidates.
To help us achieve a workforce that represents our communities, we have a dedicated team working to encourage people from diverse communities to build their career with us. They provide support & guidance throughout the application process to candidates from under-represented groups.
If you require any reasonable adjustments during the recruitment process, please let us know. We will work with you to ensure you have the support you need.
To find out more about the support on offer from our dedicated Outreach team please click here or contact us at Outreach@merseyside.police.uk
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The role of a Dispatch Resolution Officer
As a Dispatch Resolution Officer with Merseyside Police, you’ll play a vital role in keeping our communities safe, you’ll be responsible for the dispatching and management of police resources to incidents that have been reported by members of the public via our 999 Contact Resolution Officers. The caller may be a victim of crime and you will be expected to work quickly, remaining calm under pressure, gathering as much information as possible to enable you to either resolve their issues or to allow our Police Officers to deal with incidents, support victims and vulnerable people and make our communities safer.
As a Dispatch Resolution Officer, you will be part of a team providing an excellent service to the people of Merseyside answering emergency 999 and non-emergency 101 calls and making dynamic decisions to determine the most appropriate response to ensure we put the community first. You will receive excellent support, training and skill development to ensure that you can be the best you can be whilst working for one of the best performing Police forces in the country.
Please click Here for the full Job Description -
As you can imagine, the Contact Centre operates a 24/7, 365 days a year service and you will be required to work shifts. This will include working evenings, nights, weekends and public holidays – the full time shift pattern and number of hours are attached in the supporting documents so please ensure you have a look at this before you commit to applying.
Please note that there will be a requirement to work full time hours (36.5) for the first 14 weeks during your training period this will involve a mixture of classroom duties and 24/7 shifts for mentoring in the live environment before you move onto your allocated shift pattern.
The full-time salary of a Dispatch Resolution Officer starts at £30,333 and increases each year in increments until it reaches £32,613. You will also be in receipt of a 34.38% equalisation allowance (shift allowance) after training meaning for a 4 on 4 off shift pattern, you could be in receipt of approximately £40,000 per year.
Our Recruitment Process
Please find information below relating to the process and associated timescales for this campaign – please note that applications from successful candidates will be working towards start dates in August 2026 however this is not a guarantee that you will be able to secure a position on one of these intakes and we will discuss future start dates should you be unavailable to start at this time.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Stage 1 – Online Application – this will be sifted against the eligibility criteria [https://www.merseyside.police.uk/police-forces/merseyside-police/areas/careers/join-us/contact-resolution-officer/] and if successful, you will be progressed to the next stage -
- Stage 2 - Please Click [https://forms.office.com/pages/responsepage.aspx?id=ol6V811MJ06rjfb1d_oSLVh2DpCfGWhEqt2qxN4wntxUMzAwWUFQVjNIUlJYRjI3VFo5M0hOWVI4VC4u&route=shorturl] to complete the supporting evidence document [https://forms.office.com/pages/responsepage.aspx?id=ol6V811MJ06rjfb1d_oSLVh2DpCfGWhEqt2qxN4wntxUMzAwWUFQVjNIUlJYRjI3VFo5M0hOWVI4VC4u&route=shorturl] once you have submitted your application which asks you 2 questions in line with Practioner element of the College of Policing Competencies Values Framework (CVF) [https://www.college.police.uk/career-learning/competency-and-values-framework]. Please answer the questions to the best of your ability using real life examples. Please keep your answers to 250 words per answer. Please contact careers@merseyside.police.uk if you have any questions. if successful at shortlisting, you will be progressed to stage 3 most likely in August 2026
- Stage 3 – Call Handling scenario-based assessments to be held at Merseyside Police premises. If successful, you will progress to Stage four.
- Stage 4 - Formal interview against the CVF and will most likely be held on the same day as your assessment so please be prepared
- Stage 5 - Conditional offer subject to pre-employment checks (Medical checks, Vetting, References) - if successful, you will receive an offer of employment for the agreed upon start date with all details including training schedule and shift pattern confirmed.
Please use the below JDQ & Competencies Values Framework [https://www.college.police.uk/career-learning/competency-and-values-framework] when completing your supporting evidence document [https://forms.office.com/pages/responsepage.aspx?id=ol6V811MJ06rjfb1d_oSLVh2DpCfGWhEqt2qxN4wntxUMzAwWUFQVjNIUlJYRjI3VFo5M0hOWVI4VC4u&route=shorturl]
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