Dispatcher

Proposed Interview Date: Thursday 13 August 2026

Closing Date: Sunday 2 August 2026

Contract Type: Permanent

Salary: FC4 £26,786.83 to £29,170.80

Working Pattern: 36 hours per week on a shift rota system identified above.

Location: Bankhead, Glenrothes

Supporting Statement

As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply [https://www.fife.gov.uk/jobs/how-to-apply] section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement [http://www.fife.gov.uk/jobs/supportingstatement].

Job Details

To assist the Lead Consultant (DRT) in ensuring the effective organisation and delivery of the dispatch function for Demand Responsive Transport Operations. Applicants will also be required to participate in the rota system in operation with three separate shifts Monday - Friday. The shifts will be:

• 07:00 - 15:12
• 08:48 - 17:00
• 10:18 - 18:30

As part of your employment, you will be required to participate in Standby at the weekend for Fife Bus Services providing this service on a rota basis. Enhancements and overtime will apply for weekend working in line with Fife Council’s Terms & Conditions of Contract.

• To assist the Lead Consultant (DRT) in ensuring the effective organisation and delivery of the dispatch function for Demand Responsive Transport Operations. This will include establishing eligibility of potential users, take bookings and schedule vehicles and drivers to ensure the effective and efficient delivery of the Demand Responsive Services using the specialised computerized booking and dispatch system. Scheduling all passenger journeys delivering high quality, customer-focussed services.
• To operate the computerized booking and dispatch system for Fife Bus Services.
• To establish eligibility of people requesting to use Fife Bus Services.
• To be responsible for registering new passengers capturing all relevant data to allow their safe transportation.
• Having a comprehensive knowledge of the problems and sensitivities involved in exploring limitations to movement caused by physical, mental and sensory impairments and arranging any necessary risk assessments.
• To respond to all telephone, postal and internet/intranet bookings for Fife Bus Services.
• Ensure prompt dispatch of vehicles and Drivers for Fife Bus Operations ensuring the most cost-effective option is used to provide the transport solution.
• Production of Drivers’ Manifests.
• Handling base to bus communication.
• Dealing with information from driving staff regarding anticipatory care of passengers using the service.
• Occasional driving may be required.
• Recording and reporting any comments or complaints made by passengers.
• Liaise with Fleet Services re vehicle availability.
• To assess passenger journeys making appropriate changes to accommodate additional bookings.
• Participating in the development of risk assessment pertaining to both the vehicle and individuals to be transported.
• Adhering to Fife Bus Operating Procedures at all times.
• Undertaking all training as directed by the service.
• Due to the nature of the passengers transported by Fife Bus, the jobholder will also be responsible for dealing with areas of possible conflict being able to care for and deal with other people who may be upset or unwell, difficult, frail, confused or who have special needs. This will require the jobholder to have a calming nature and deal with such situations to an amicable resolve or to refer these on to the Transportation Advisor (DRT|).
• Whilst the jobholder does not have direct supervisory responsibility for others he/she will be required to provide on-the-job familiarisation for new members of staff by acting as a ‘buddy’. This can be up to a period of 4 weeks or more, providing on the job knowledge to a new start on all aspects of the Dispatch function.
• Working with the Transportation Advisor (DRT), to maintain an overview of the Unit’s activities in order to meet agreed targets by the allocation of resources to meet competing priorities. Ability to communicate effectively at all levels.
• Ability to prioritise objectives, meet deadlines and respond positively under pressure.
• Ensure a customer-orientated approach with the emphasis on customer care and a service responsible to public needs presenting a sympathetic and friendly manner whilst ensuring confidentiality.
• Finding solutions to logistical problems can be complex and requires the application of a range of skills and techniques. It is necessary to achieve customer satisfaction.