InPost UK
Dispatcher Supervisor
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Dispatcher Supervisor – Network Health Team
Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, here’s a Dispatcher Supervisor role to join our Network Health team!
About InPost UK
Our mission is to switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners, and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel. At InPost UK, we’re assembling a top-notch talent group committed to our mission: to reshape how parcels move and redefine eCommerce logistics.
We’re a passionate, ambitious team with experts across e-commerce, technology, scale-up growth, sustainability, logistics, and supply chain. We collaborate, innovate, and support each other—leaving egos at the door.
About the Role
We’re seeking an experienced and organised Dispatcher Supervisor to lead day-to-day dispatch operations for our maintenance engineers and suppliers. Key responsibilities include:
- Owns scheduling performance, ticket flow, and reporting
- Acts as the escalation point for complex issues
- Ensures consistent outcomes across the network
Responsibilities
Responsibilities span multiple critical areas, including:
Operational Oversight
- Lead the dispatch function, setting daily priorities, allocating workload, and ensuring consistent ticket-handling standards
- Own end-to-end scheduling, including engineer rota alignment, job assignment, rescheduling, and route optimisation
- Take ownership of SLA performance and tracking, monitoring live SLA status, driving interventions to meet SLAs, and leading escalation for breaches
- Manage the ticket lifecycle—raising, updating, prioritising, escalating, and closing tickets per SLAs and governance standards
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SLA and Compliance
- Ensure correct prioritisation, timestamps, and status management for accurate SLA reporting and audits
- Act as the escalation point, resolving blockers and coordinating cross-team tactical resolutions (e.g., IT, Ops, Customer Care, vendors)
Reporting & Decision Support
- Produce and distribute daily reporting while maintaining trackers for backlog, SLA breaches, ageing tickets, repeats, planned downtime, and exceptions
- Lead continuous improvement, identifying recurring issues to optimise workflows and reduce delays
Operational Support & Stakeholder Relations
- Personnel monitoring, including using CCTV/remote checks, ensuring troubleshooting accuracy and operational excellence
- Conduct network readiness checks, auditing new systems for dispatch readiness
- Maintain stakeholder communications, while providing transparent updates and managing expectations
Team Leadership
- Coach dispatchers, conduct 1:2:1s, assist onboarding, maintain standard operating procedures (SOPs), and execute shift changeovers
Requirements
Successful candidates will thrive in a fast-paced, problem-solving-heavy role. We’re looking for self-motivated, naturally curious individuals who want to challenge the status quo while executing exceptionally well.
Ideal Qualifications
Eligible applicants will have:
- 2+ years’ experience in dispatch, service desk, NOC, field service scheduling, or similar operational control roles
- Previous experience leading or mentoring (formal or informal) a small team
- Strong expertise in ticketing systems (EAM or equivalent), prioritisation, triage, and SLA management
- Ability to excel in planning and scheduling work for multiple engineers and suppliers
- Confidence in escalation handling: calm under pressure, structured problem-solving, and outcome-focused resolution
- Strong case for verbal and written communication skills, including clear daily reporting and stakeholder updates
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Additionally, we look for:
- Attention to detail and strength in process discipline, documentation standards
- Commercial acumen—aware of cost-to-serve, supplier performance, and impact of operational downtime
- Flexibility in a time-sensitive environment with multiple workstreams, prioritising changes in schedule
- Technical curiosity and the ability to learn systems fast, asking informed questions for rapid resolution
Benefits
We love rewarding our people for their contributions!
- 🌞 Enhanced Annual Leave: 26 days (plus the option to purchase additional days annually)
- 🌟 Vitality Health Care—top-tier health insurance
- 🌍 Work from Anywhere: Up to 4 weeks yearly offsite (abroad)
- 👶 Enhanced Parental Leave
- 🚊 Rail Loan: Interest-free repayments for annual season tickets (expensed through InPost)
- 🌳 Volunteering Days: Paid day per year off to contribute to something meaningful
- 🏡 Hybrid Working (depending on role): Teams converge 3 days/week to innovate, collab, and flex outside office
InPost’s Candidate Experience
We’re passionate about a smooth candidate experience. Applying is straightforward:
- Get back to you within a few days to confirm if we’d like to proceed.
- If approved, you’ll step into a 20-minute conversation with our Talent Team.
- If aligned, you’ll move on to 1–2 more stages (phase depends on the role).
At InPost, we value uniqueness. Our strength lies in our people.
Inclusion & Company Culture
We pride ourselves on an open, equal, inclusive environment where everyone thrives.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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